AH mail items lost

[wishmaker50 0]

Just opened all my mail from AH just to find out i only got 1 item and lost everything else.

Namzorg, Elysium server.

[Muldreg 3]

Open an in-game ticket. If the GMs find that these mail items were lost due to server error, they may restore them.

[Nemesisッ 3]

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

• Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.
   
• Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

            a. Exact date of the raid;

            b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

            c. Name of the player who received or should have received the item.