Beeeagle 0 Report post Posted April 16, 2017 Hey guys, my phone underwent a reset and I lost a few of my apps (authenticator included) When I reinstalled the app on my phone I scanned the barcodes that had been sent through my email but none of them worked. I had 4 potential barcodes that would have worked (when I initially requested two factor authentication the emails weren't coming through so I spammed that button like a madman and they all came through later). I was playing on the server yesterday evening but this morning after my phone reset I appear to be locked out now. Any chance you guys can help me out. Thanks in advance! 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted April 16, 2017 Did you sync the time on your authenticator app? 0 Share this post Link to post Share on other sites
Beeeagle 0 Report post Posted April 16, 2017 Where the option was available I did. On Google's app it told me that no syncing was necessary as the clocks were already synced. What else can I do? 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted April 16, 2017 When you scanned the codes, did you delete the previous one? They will have the same name, which can cause problems. 0 Share this post Link to post Share on other sites
Beeeagle 0 Report post Posted April 16, 2017 On the Microsoft authenticator it only recognised one code even when I scanned each of the bar codes individually ( I scanned all 4 and with each scan it recognised the key being linked to Elysium project and my in game username) On the Duo Mobile It created 4 seperate keys, one for each scanned bar code. I tried each one individually at login but none worked. I tried uninstalling the apps and then re-scanning but it didn't make a difference. 0 Share this post Link to post Share on other sites
