xiage 0 Report post Posted May 23, 2017 (edited) My account stolen, on May 22 or 23, when I was on the account today found account within a level 60 mage was removed, what should I do? The game account is: Whether can return to the account? And the thief has also established several characters on my account. Edited May 23, 2017 by Hudson Removed account information 0 Share this post Link to post Share on other sites
xiage 0 Report post Posted May 23, 2017 Is the accounts are stolen. 0 Share this post Link to post Share on other sites
xiage 0 Report post Posted May 23, 2017 My English is not good, expression may be misleading, is use translation software to write. 0 Share this post Link to post Share on other sites
xiage 0 Report post Posted May 23, 2017 Level: level 60 Tribal undead 0 Share this post Link to post Share on other sites
xiage 0 Report post Posted May 23, 2017 Role has more than 120 gold COINS don't know there, I'm try so hard, the copy of the guild begins tomorrow. I really want to attend! Please help me!!!!!! 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted May 23, 2017 If your account was hacked, you need to: Log into your account control panel and change your password. Enable 2FA on your account via the control panel. Submit a GM ticket in-game to restore your character and any irreplaceable quest items. Unfortunately, there's nothing we can do about any gold or other items lost. Do not post account information on these forums, because they are public and it will only make you more likely to be hacked again. 0 Share this post Link to post Share on other sites
xiage 0 Report post Posted May 23, 2017 57 minutes ago, Hudson said: If your account was hacked, you need to: Log into your account control panel and change your password. Enable 2FA on your account via the control panel. Submit a GM ticket in-game to restore your character and any irreplaceable quest items. Unfortunately, there's nothing we can do about any gold or other items lost. Do not post account information on these forums, because they are public and it will only make you more likely to be hacked again. The GM ticket in-game is submitted in the game?I can't find him.If I need to submit the form in the game? 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted May 23, 2017 Yes. Click on the red question mark (?), then select "stuck" > "still stuck" > "page a GM." 0 Share this post Link to post Share on other sites
xiage 0 Report post Posted May 23, 2017 5 minutes ago, Hudson said: Yes. Click on the red question mark (?), then select "stuck" > "still stuck" > "page a GM." Thank you for your help, I'm contact with GM! 0 Share this post Link to post Share on other sites
