Christy15 0 Report post Posted August 8, 2017 Hello, I think someone has hacked my account, I get the correct identifiers but it tells me that they are not good. Help me please. (I am French, I have trouble speaking English) 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted August 8, 2017 Is the User name OK? Try to retrieve your password at the Control Panel using the FORGOT YOUR PASSWORD? link. 0 Share this post Link to post Share on other sites
Christy15 0 Report post Posted August 8, 2017 I tried but it says "The username or the email is wrong", though I'm sure it's the right one. The person also changed my email address on the account, I can not do anything? 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted August 8, 2017 One, you can not change the email address, it's not permitted and it's not EVER done. Two, if you have still got WoW installed, in the World of Warcraft folder, there is a folder called WTF, inside that is a folder called accounts, inside that is a folder with your account name. 0 Share this post Link to post Share on other sites
Christy15 0 Report post Posted August 8, 2017 I looked in the wtf file and I clicked on the name of my account, what do I do now? 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted August 8, 2017 Copy the name Go to the Control Panel - click the link FORGOT YOUR PASSWORD. Paste in the Username, add the email that you used when you set up the account, click the I'm not a robot box and an email should arrive at your email. 0 Share this post Link to post Share on other sites
Christy15 0 Report post Posted August 8, 2017 "The username or the email is wrong" Yet this is the right account name and the right email address 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted August 8, 2017 Try again, check for added spaces etc. 0 Share this post Link to post Share on other sites
Christy15 0 Report post Posted August 8, 2017 I have tried several times but it does not always work the message "The username or the email is wrong" 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted August 8, 2017 Sorry, one must be wrong, I would guess that it's the email. We can not help without the Username and password, or the username and email. Try to make a new account using the email that you believe is correct. That might help to check the email, if it is in use. 0 Share this post Link to post Share on other sites
Christy15 0 Report post Posted August 8, 2017 I can send you my account name and my email address by MP so that you can give me the insctructions 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted August 8, 2017 Please do not do that. I am not really allowed to do that. 0 Share this post Link to post Share on other sites
Christy15 0 Report post Posted August 8, 2017 What am I doing then? I say goodbye to my 56 and 58 and I start to zero again? 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted August 8, 2017 Think harder, it may well be that you remember another email. 0 Share this post Link to post Share on other sites
