2FA issues and maybe now banned?

[fattymaroon 0]

I was trying to log in per usual and the client repeatedly told me I was entering the wrong password. I've had this happen in the past where the game doesn't seem to want to accept the 6 digit code I've got (after a couple tries I am very deliberate typing in my password and hitting the 6 digit properly, so I'm certain it's not user error). In the past this is annoying as it takes awhile to log in, but I've always managed to log in simply by trying repeatedly. This time, however, the client is telling me that my account is banned - I am assuming this happens automatically after a certain number of failed login attempts in a short period of time. If I need to redirect this entire topic to ban appeals that's fine, let me know and I'll take care of that. Aside from the ban, is 2fa no longer functioning or did I just hit a sticky patch? I really liked the security of 2fa so I'd like to keep it unless I can no longer access my account with it active. If I need to remove 2fa, please let me know how I can remove it from my account. Thanks for your help!

[fattymaroon 0]

Quick update: I'm not getting the same message that seemed to indicate I was banned, so maybe it was more of a timed out sort of deal. My question about 2fa remains though - is it completely broken or just temporarily? Thanks.

EDIT: Nevermind, maybe still banned? "This account has been closed" is the message I get. But when I tried a minute ago it didn't give me that message. I'm a bit confused, would love a little help. Thanks again.

Edited August 10, 2017 by fattymaroon
New info

[Spionida 10]

Sometimes the message can be confusing. 

If your client/the system not taking your 2FA code, consider that there may be a sync problem.

Google

google authenticator problems

fr some help.

There are various lockouts for repeated failures.

Have a look at the above, come back if you have no solution.

 

[fattymaroon 0]

Followed the instructions found on the google search for syncing google authenticator. Was able to make one attempt on the game client which was unsuccessful after syncing, and any further attempts give me that repeated message of "This account has been closed" and I don't have the option of trying my authenticator code. Looks to me like I might need to submit a ban appeal, but it is a bit confusing that, if I wait long enough, the game seems to give me one attempt before telling me I'm locked out. 

[fattymaroon 0]

And it worked just now. Strange, but I'll take it.

[Spionida 10]

Excellent