ewilhelml 0 Report post Posted September 19, 2017 Had sold an item on the Auction House on Elysium PvP, when I was about to collect the gold from my mailbox the mail disappeared and I didn't receive any amount of gold. 0 Share this post Link to post Share on other sites
Shomiehawn 1 Report post Posted September 19, 2017 Unfortunately, do not expect to get that gold back. There are many post about lost items in the mail and GMs do not return them. It sucks but is pretty much server policy. Feel free to open an in-game ticket but your answer will most likely be no. 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 19, 2017 Wow are you serious, the gold that got lost was the most gold I have ever gotten. It was 220g and I have never had more than like 110g ever. This is my luckiest drop ever and it's bad if it can't be solved. 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 20, 2017 The position is this, if we have no evidence then someone saying "I lost xyz" and us saying "OK, here you go" and recompensing would lead to chaos. 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 20, 2017 Does that mean that there's no way for you to see anything evidence-y? 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 20, 2017 There is, but often it is not conclusive. If you think that there is a bug or system issue, bug tracker is the place to go. 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 20, 2017 Of course it was a bug or something similar. But I want to do what I can to have it restored, and I'll try to submit a bug report to your bug tracker as well. 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 20, 2017 I have a witness but since it'd be easy to fake a witness over the internet I would assume it is worth nothing in this case. 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 21, 2017 You can submit a bug report. However, as amateur of policy, we do not restore item. 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 21, 2017 Well that sucks. 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 21, 2017 Scenario Hey, I lost some stuff in the mail US: you can't prove it, we have no evidence. Give it tous anyway Us: OK them = chaos. 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 21, 2017 What? Ofc it wouldn't be possible for it to work that way. But I asked if there was a chance for you to see any evidence, and you said there was. Therefore I thought I might be able to get it back if you had evidence? It's not rocket science. 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 21, 2017 Make a detailed in game ticket. Detailed. Dates, times, amount etc from and to. 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 21, 2017 Done. 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 22, 2017 Hopefully... 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 22, 2017 Got the same answer as before. Only that you never restore items/gold. 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 22, 2017 Which is true. 0 Share this post Link to post Share on other sites
ewilhelml 0 Report post Posted September 23, 2017 Are you being rude on purpose? I didn't know it was true since you said that it was possible to restore if I had evidence, which I tried my best to find. 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 23, 2017 No, far from it. I advised you of the possibilities, you asked. They were not sufficient. Sorry. I think this thread has fulfilled its purpose. 0 Share this post Link to post Share on other sites
