Password restore mail sends no link

[dizzl 0]

Hey there,

I have an issue regarding the password restoration service. Problem is I filled in the form on the website but it seems that my mail provider deletes the link to set a new password from the mail text.

I tried opening the source code of the mail, there is no link in it. If I open the mail with a mail client software I can see the link (something with "elysium-project.org/main/action.html?code=...") but if I paste that in the browser the website tells me "Invalid action" so that doesn't work.

Is it possible that you print the link as plain text in the email so I could copy it and paste it in the browser? I've seen this solution on many other websites before.

Regards,
Clemens

Edit:

It was possible to copy the link from the source code of the mail (via mail cient) and paste it into the browser. I had to remove some characters added by the mail protocol. It would still be cool to have the link as plain text in the mail.

Edited November 1, 2017 by dizzl

[Martock 0]

6 hours ago, dizzl said:

Hey there,

I have an issue regarding the password restoration service. Problem is I filled in the form on the website but it seems that my mail provider deletes the link to set a new password from the mail text.

I tried opening the source code of the mail, there is no link in it. If I open the mail with a mail client software I can see the link (something with "elysium-project.org/main/action.html?code=...") but if I paste that in the browser the website tells me "Invalid action" so that doesn't work.

Is it possible that you print the link as plain text in the email so I could copy it and paste it in the browser? I've seen this solution on many other websites before.

Regards,
Clemens

Edit:

It was possible to copy the link from the source code of the mail (via mail cient) and paste it into the browser. I had to remove some characters added by the mail protocol. It would still be cool to have the link as plain text in the mail.

Ok, after no help from the gms/mods, I figured it out. Take the broken link in the email, and copy all of it except the "Send New Passowrd" Part in to your address bar. It will work out.

[dizzl 0]

Just now, Martock said:

Ok, after no help from the gms/mods, I figured it out. Take the broken link in the email, and copy all of it except the "Send New Passowrd" Part in to your address bar. It will work out.

See the edit part of my post ;) But thank you!

[Martock 0]

2 minutes ago, dizzl said:

See the edit part of my post ;) But thank you!

Was mostly to clarify for anyone else reading. Your explanation didn't say what parts were left out.

[dizzl 0]

Just now, Martock said:

Was mostly to clarify for anyone else reading. Your explanation didn't say what parts were left out.

Well then let's do it correctly. The part in the source code looks something like this:

<p style=3D"padding: 5px 20px; color: #fff"><a href=3D"elysium-proj=
ect.org/main/action.html?code=3Dxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=
xxxxxxxxxx">Send new password</a></p>

You need the part marked in bold.

What you have to do is copy the part after href=3D" and before ">Send new password</a></p>. Then you have to delete the "3D" after code= and all of the = signs and line breaks.

[Martock 0]

1 minute ago, dizzl said:

Well then let's do it correctly. The part in the source code looks something like this:

<p style=3D"padding: 5px 20px; color: #fff"><a href=3D"elysium-proj=
ect.org/main/action.html?code=3Dxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx=
xxxxxxxxxx">Send new password</a></p>

You need the part marked in bold.

What you have to do is copy the part after href=3D" and before ">Send new password</a></p>. Then you have to delete the "3D" after code= and all of the = signs and line breaks.

Strange. My email didn't show the html coding for the colour. It just starts with Elysium-project.  Still Cant restore my character, but at least the password was reset!

[dizzl 0]

Just now, Martock said:

Strange. My email didn't show the html coding for the colour. It just starts with Elysium-project.  Still Cant restore my character, but at least the password was reset!

Yes, the difference between your thread and mine is, that in your email the code was printed as plain text in the email. I don't know how this happened but in my emails there was no code in the readable text. So I looked into the source code of the mail to find the code there.

And to the last sentence of your post... same for me yey :D let's hope the restoration tool will work at some point.

[Trommel 2]

Sorry bout this, nice to see another user has helped. I've alerted the web developer of the issue with the password mail though!

[majestic87 0]

I got the same "Invalid action" issue.

First I thought my account was banned, but a GM told me it isn't.

Using the password restoration option led me to this place now.

I get this link in my mail resulting in the mentioned "error notification" 

<a rel="nofollow" target="_blank" href="https://u4965920.ct.sendgrid.net/wf/click?upn=...longCode...-2BsQFeauaAbU-2Bvg-3D-3D" style="display:block;padding:10px 20px 20px;color:aqua;">elysium-project.org</a>