anieren 0 Report post Posted November 11, 2017 I cannot log into the game. It says the information I have entered is not valid, I have changed my password and tried logging in, and it still says the same thing. Something is wrong with the game, not my log-in information. 0 Share this post Link to post Share on other sites
Adorabelle 5 Report post Posted November 11, 2017 Greetings. Please make sure you ''Confirm change password'' in your email after you reset it. 0 Share this post Link to post Share on other sites
anieren 0 Report post Posted November 11, 2017 How do I confirm it when there is no link or anything in the follow-on email? 0 Share this post Link to post Share on other sites
Adorabelle 5 Report post Posted November 11, 2017 How long ago was the email sent? 0 Share this post Link to post Share on other sites
anieren 0 Report post Posted November 11, 2017 It sent immediately following my successfully resetted password. 0 Share this post Link to post Share on other sites
wasthatrob 0 Report post Posted November 11, 2017 I'm having the same issue the exact error message states: The information you have entered is not valid. Please check the spelling of the account name and password. If you need help retrieving a lost or stolen password or account, see http://www.wow-europe.com for more information. I am a new player and I never had any sort of conformation process to activate the account, I'm not sure if this may be a reason why? I never received an email after I created an account. 0 Share this post Link to post Share on other sites
Adorabelle 5 Report post Posted November 11, 2017 If you have your emails and usernames resetting/changing the password should work as it is for everyone else. If you are trying to log into your old accounts, there is a chance you will have issues until our new, merged realm is released. You might as well make a new account to play on Nighthaven. 0 Share this post Link to post Share on other sites
