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      Requesting a manual 2FA removal   10/24/2017

      If you wish to remove the two-factor authentication (2FA) from your game account, but do not have the backup email or access to the authenticator software anymore, you can request a manual removal by filling out this form: ... and posting it here. If any further information is required, you will be asked for it in the same thread. Not answering back within a week, will make the removal request invalid. On average, the request should be processed within a week and the applicants will receive one of the following responses: APPROVED — Your request has been approved and the 2FA will be removed immediately. EXTENDED REVIEW — Additional information/clarification is required and thus the review process will last longer than a week. REFUSED — Your request has been rejected and 2FA won't be removed.
    • Alright

      DO NOT POST ANY ACCOUNT INFORMATION!   10/24/2017

      Dear players, Please do not post here any sensitive information like your username or e-mail address. If the staff requires any of this information, we will contact you first via PM. Staff are also unable to change your e-mail address, so it is essential that you remember your credentials as a last line of defense against any sort of compromise! Best regards!
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eddoh

Unable to restore characters

4 posts in this topic

i am trying to restore my characters and for some reason my information is invalid? I can however log into the game and it says i have 7 characters on nighthaven

i had characters on Anathema and Elysium. 

Edited by eddoh

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Greetings.

We have made several announcements for you, please follow them on forums and discord.

You will be able to restore and play on your old characters on our new, merged realm - Stratholme. There is no official ETA yet but should be up in a week or so.

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Ok, so I will have my characters from those servers merged, but that will be more than the server limit permits. How would I be able to choose which characters are transferred. For instance: I want to make sure my higher level characters are transferred and not a random lvl 2

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