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Ageis

"Account closed and no longer avable for use"

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Hello!

 

I just got back from a longer break, when i try to login i get this error message.

How can i get my account back?

Thanks for reading. <3

https://imgur.com/a/Qleh3

 

 

Edited by Ageis

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48 minutes ago, Ageis said:

Hello!

 

I just got back from a longer break, when i try to login i get this error message.

How can i get my account back?

Thanks for reading. <3


https://imgur.com/a/Qleh3

 

 

Limited information so I will take a wide approach and see if we can't get you playing again.

How long was the break? If the account is from previous realms prior to our fresh Nighthaven PVP server launch on November 5th 2017 the account and characters associated with the account could be saved on our offline server, Stratholme.

The server Stratholme merged the previous Elysium project servers into a single realm, so if you played on servers such as Anathema, Darrowshire or Elysium those characters were all moved to Stratholme.

If this is the case you will have to create a new account and re-roll. Since Nighthaven is a fresh server, we do not allow character transfers or restores to this server. Everyone has re-rolled new characters.

If this is not the case and your account and characters were created on and you were playing on Nighthaven and you are getting this message it could be due to several things and you may want to read this and post up to see if you account was closed in error or if there was a legitimate reason for account closure; https://forum.elysium-project.org/announcement/9-ban-appeal-information-read-before-posting/

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