Servers still down?

[Greygamer 0]

I've read on other posts that the servers are supposed to be back up now after the merge downtime but I still can't log on, I'm stuck at the server select stage. Anyone else having problems ?

[bananamelt 1]

Same issue for me. Twitter says they're doing a rollback, so hopefully that's the delay. 

[Turall 2]

On the Elysium Website it shows over 800 people online and it also shows in my control panel that the server is up.

Every time I try to log in, it takes me to the server list, and I click on Nighthaven but it takes me right back to the realm list. It will not connect me to my character list.

Is anyone else experiencing this?

Thank you!

[benerro 0]

Yeah I got the same problem...

[Darkmoon 0]

Same issue for me as well. Anyone have any idea? There hasn’t been any official update in a few hours.

Edited August 16, 2018 by Darkmoon

[Turall 2]

In the Control Panel of the Elysium Website, It shows over 870 Players are online, it also shows the server is up and looks like there are already people logged in. Why can I not log in?

Please help.

[bananamelt 1]

Still cannot login. Maybe it's regional? US-west here.

[Turall 2]

US-East here.

[moonsh1ne 0]

Calm down everyone, they already informed us about some problems  with the merge and that we should have patience.*
I feel just as frustrated as everyone else, but there is nothing we can do but wait.
Drink tea or coffee, take a walk outside and lets hope for a stable server with a perfect merge in a couple of hours!
 

[Rayenn 0]

Lightshope have the problem too

[gbalkam 0]

Same issue here.  Mainly just checking that it isn't just me.  At least this isn't 100% blizzlike... blizz would have me delete folders, reinstall etc etc over and over until a week later, they announce a server issue. LOL.

To avoid getting in trouble, I shall say "Those that shall not be named in the company starting with B" have the worse tech support and customer service on the planet.   I worked in tech support.. 3 reports of no connection and we sent a ticket to engineers to confirm an outage.

 

Sample call to ISP tech support:

Frustrated lady customer: Hi, my internet is down.

Me:  Sorry to hear it, Let me check on that.    Hmmm... Ohhhh..  So you must be the one.

Curious lady customer"  The one?

Me: Yeah, we've been getting calls from that area all morning.. apparently you broke the internet.  

Confused lady customer:  I broke the internet?

Me:  Well it COULD be an outage in your area.. but Im going to keep an eye on you..   Just kidding, we've sent techs out to the area a couple hours ago, they are working on it now.

Relieved lady cuatomer  Laughing.. Ha, I was wondering how i broke the internet..  Well as long as its being fixed.

Me: Yeah,  I just wanted to amuse you while I was looking at the reports.. 20 minutes on hold is boring to begin with. 

Laughing lady customer:     LOL.. Well thanks..  Glad to know you guys are working on it.   

IN that instance, my only job as tech support was to inform customer of an outage and improve her perception of the company by letting her know somebody was listening to her and understood what she was going through.   Issue resolved.