DumbBaron 0 Report post Posted April 29, 2019 (edited) I have a problem and it's still not solved after 3 days. I'm opening tickets for this everyday and it's not working. GM staff looks like a joke. 1st GM- Tells me he can't see or fix in-game mails but he's gonna communicate it to someone who can. Guess what... nothing happens. 2nd GM- Sends me in-game mail since I'm offline, basically saying the same thing. THE PROBLEM 3 nights ago my 40g mail got lost. Please do something about it. 40g is not an unimportant amount! It's lost probably because of a BUG! Server: Nighthaven From: Hubdub To: Aeschines Mail: 40g (lost) Time: 3 days ago Edited April 29, 2019 by DumbBaron 0 Share this post Link to post Share on other sites
Zancon 117 Report post Posted April 29, 2019 Name calling our staff is surely going to get people to help you. Please don't name call us. I will direct you to our Terms of Use here; https://forum.elysium-project.org/topic/70878-terms-of-use-rules-regulations/ Pay special attention to the policy on lost items here; "III. Character/Currency/Item restoration Elysium staff can't guarantee the recovery of any lost or deleted characters. We have a limited ability to restore deleted characters and will do so if possible but it is by no means 100%. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this: Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them. Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below. This INCLUDES Legendary quality items. a. Exact date of the raid; b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members; c. Name of the player who received or should have received the item. Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure." 0 Share this post Link to post Share on other sites
DumbBaron 0 Report post Posted April 29, 2019 Do you think my problem can't be solved then? It's a simple in-game mail malfuntioning. Check the logs and you'll see 40g deducted from my alt, but that amount never went anywhere! You won't even do this, will you? 0 Share this post Link to post Share on other sites
