DeepTrench47 0 Report post Posted May 30, 2019 When I try to log in to the client, a number pad pops up after entering my password asking for a pin. I don't know what pin this would be. I tried entering an auth code, but that didn't do anything aside from disconnect me from the server immediately. Plus, someone else on here said they didn't have two factor set up and still got the pin request. I'm lost right now. I don't know if this is something I set up a long time ago when I last played or what. I tried to screenshot this, but it's coming up as a TGA file type, so I can't post it. I'll keep trying to grab a screenshot in the meantime. 0 Share this post Link to post Share on other sites
Zancon 117 Report post Posted May 30, 2019 This is your authenticator. Open your Google authenticator app and type the number it gives you. 0 Share this post Link to post Share on other sites
Moozart 0 Report post Posted May 30, 2019 14 hours ago, Zancon said: This is your authenticator. Open your Google authenticator app and type the number it gives you. I tried that with my authenticator, it just shows "disconnected from server" ?? 0 Share this post Link to post Share on other sites
Zancon 117 Report post Posted May 30, 2019 Does logging into the website control panel work from you? Trying to narrow this down to see if its an authentication issue or a game client issue. 0 Share this post Link to post Share on other sites
Moozart 0 Report post Posted May 30, 2019 yes i can log on the website 0 Share this post Link to post Share on other sites
Zancon 117 Report post Posted May 30, 2019 I believe your realmlist is good because its asking for your PIN. Let's try to sync your authenticator by opening the app, then going to the hamburger menu in the upper right that looks like 3 dots, then settings and click on Time correction for codes, the Sync now. Wait about 1 minute and then try again. 0 Share this post Link to post Share on other sites
Zancon 117 Report post Posted May 30, 2019 Also note, we have to be careful here after too many login attempts its going to ban you for an hour. So don't spam this or anything trying to get in. 0 Share this post Link to post Share on other sites
Moozart 0 Report post Posted May 30, 2019 (edited) i used all the right info to login, used the Google authenticator for the keypad, after i pressed enter "disconnected from server", after first attempt Edited May 30, 2019 by Moozart 0 Share this post Link to post Share on other sites
Zancon 117 Report post Posted May 30, 2019 Right, but did you sync it per my instructions above? It could be a time difference between your app and timezone and the server timezone. This fixes that issue. 0 Share this post Link to post Share on other sites
Moozart 0 Report post Posted May 30, 2019 7 minutes ago, Zancon said: I believe your realmlist is good because its asking for your PIN. Let's try to sync your authenticator by opening the app, then going to the hamburger menu in the upper right that looks like 3 dots, then settings and click on Time correction for codes, the Sync now. Wait about 1 minute and then try again. im on iPhone, but i can't find the sync anywhere in the app, the hamburger menu on my app, only have send feedback, private policy 0 Share this post Link to post Share on other sites
Zancon 117 Report post Posted May 30, 2019 I have android, strange that they apps are different. No other menu's or options for settings at all? 0 Share this post Link to post Share on other sites
Moozart 0 Report post Posted May 30, 2019 i can only add a new code with the scan/manual or i can delete codes, thats it 0 Share this post Link to post Share on other sites
