Zancon

The likely cause of this is possibly the compromise of your account. I would first change your email and account password to secure them. Then I would elevate your ticket to the GM's here on the forums by going here; https://forum.elysium-project.org/topic/65465-ban-appeals-read-first/ I know it says ban appeal and this is not a ban appeal, just the tool were going to use to privately get information to the GM team to investigate. Fill out all of the required information, try and give dates and descriptions as best you can for the last time you played etc. They may restore the characters but it's very unlikely to get gear and gold restored. But see what they say, you have nothing to lose.

I have looked through our Armory located here; https://cp.elysium-project.org/armory None of those character names seem to exist - so let's see if they were deleted. Log into the control panel - https://cp.elysium-project.org/ Navigate to Shop -> Edit Character -> Character Restore and see if anything shows up there. Let me know what you find.

Please open in-game tickets for any in-game issues. You can open a ticket by clicking on the red "?" near the bottom right of your screen on your mini bar.

Snuz - it looks like you already did one to get access back to your account again to be able to log in so you are familiar with the process. We did have 1 other user that did have the correct account and their character was not placed on it, and it was investigated and able to be restored. I am starting to wonder if you have the same issue. the GM's in the Appeals forums can figure it out and get it fixed up if so.

You have to find it in the sales page to cancel it. It will be under the name of the character that you posted it with. You may also have to check back several times to find it, the gold pages move very quickly.

Only if you sell it for coins in our shop and buy it from the other account.

The last resort would be to post up in the ban appeals section - not because I think your banned, but to elevate the ticket to the GM team that can look into it further. Read up here and then post: https://forum.elysium-project.org/topic/65465-ban-appeals-read-first/ Try to give as much information / account names you can and they can see if they can help locate the character for you. I don't have the kind of access needed to look in the database.

PM me your account name, email, date of transaction and paypal transaction ID. Do not post any of this information in public please - some people will see it and try and compromise your account.

All characters have been merged to their accounts - meaning if you have logged through your accounts and logged into Nighthaven and the two extra chars realms and do not see it; then you have at least 1 other account. You can also try looking through the website by logging into the control panel and selecting "Characters". Suggest maybe going back through your email accounts looking for elysium project emails that may allow you to play. Alternatively if you are on the same computer you have used before you can go through your WTF folder and find your old account names there as well.

Is it possible you have another account and are simply logging into the wrong one?

Can you successfully log into the game? Realmlist is set correctly? Can you log into the control panel and find it under characters? https://cp.elysium-project.org/main/characters When you log into the server, are you only looking at the Nighthaven realm, or did you also look at the extra chars#1 and exta chars#2 realms? Can you search the character name on the website control panel and find it? https://cp.elysium-project.org/armory?realm=1&yt0=Continue When searching also try and shorten the name in case someone else also had the name - for example for Zancon I would start removing letters from the end trying to find it. If someone else had the name it will be shortened and given numbers at the end such as Zancon81 / Zanco90. Let's start here and see what happens.

Darrowshire and all other servers that were previously playable here have all been merged into Nighthaven. Simply log into Nighthaven or one if the "extra chars" realm names to find them. Forum accounts and game accounts are different by design, so that is why you were unable to log into the forums with your game account.

I would get a fresh download for the game. I feel like something may of been corrupted for you to be having such issues. When you download a fresh client, be sure to follow all the steps in the guide when setting it up.

DM will not be open right at launch, but shortly after as we progress through patches.

When you say the play icon do you mean WoW.exe? Have you made sure to follow the beginners guide in my signature?

I have escalated this issue internally for you for the team to look into. Apologies for the delay, this is something new we have never encountered.

Have you gone through every line of our beginners guide? Double checked every step is correct? See my signature for the link.

Ban appeals are only handled here on the forum please see here; https://forum.elysium-project.org/topic/65465-ban-appeals-read-first/

Log into the control panel -> goto shop -> goto edit character -> goto character restore and see if its there and maybe your account was compromised and someone deleted it.

The character here that I linked from the armory seems to have the same gear and everything. I don't know how to answer you because your account and account security is the responsibility of the user. You can check in the shop -> character customization -> recover character and see if it shows up there. It's possible the account was compromised and someone deleted your characters when they did it.

The translation seems to be off for point 1, I do not understand. Point 2 has nothing to do with the server, chat is controlled by your client and any addons you have for your client.

It may be possible to salvage but you will need to submit a GM ticket in game. You submit a GM ticket by clicking the red "?" on your mini-bar in game.

On mobile so I am not going to download but sometimes you also have to remove the folders from the main folder on some of the addons from github.

It still exists, you are on the wrong account. Check any other account names and emails you might have. https://cp.elysium-project.org/armory/char-1-4933265

I dont think you have anything to worry about.