Is there GM support in game?

[Bubble Hearth 0]

Lost an item (skullflame shield) in mail after the server came back up after the DB issues. Put in a ticket on the character I sent the item from as well as the character I was sending too. Server was lagging badly at the time so figure that had something to do with it. Have not heard anything more than week later. Is there a huge backlog or there is just no support in game?

[Pottu 290]

There is a backlog. Item restorations are not the highest priority at the moment. If your ticket is still up, we will get to you.

[Mimma 10]

Also note that items lost due to rollback are not restored:

 

III. Character/Currency/Item restoration

 

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

 

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

 

• Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

• Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

 

​a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

 

Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure.

 

The only exception is those above, and Skullflame Shield is not a quest item or a raid item.