Item/recipe disappeared.

[Salomie 0]

Hey,GM.

Happy new year!

 

My friend called Hxx in game found his Bloodfang Pants disappeared after a server restart,it was not roll back,just disappeared from his character....

That happened on Dec.30th ,2016.Could u help him to check it?

 

And my name in game is Salomie.

Sometimes i love to craft Tranquil Mechanical Yetis as gifts for my friends in old Nostalrius days because this yeti is white and cute .

But days before i wanted to craft a yeti for friend, i found recipe of Tranquil Mechanical Yeti disappeared on my engineering list.

I make a ticket in game and get no reply for almost 5 days T-T.

I really want it back.Longing for your reply.

 

Best regards,

Salomie

 

[Syff 23]

Why are you making a request for your friend ?

[Salomie 0]

9 minutes ago, Syff said:

Why are you making a request for your friend ?

Just because his poor english :(

and me too:P

[oldseven 0]

我觉得还不错啊。

[Salomie 0]

Please... :)

[Mimma 10]

Your recipee does not fall into the categories for restoration, which means the GM's cannot restore your lost item.

Quoting the rules:

Quote

III. Character/Currency/Item restoration

 

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

 

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

 

• Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

• Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

 

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

Edited January 3, 2017 by Mimma

[Pottu 290]

We do not restore lost items.