instant disconnect followed by ban message

[Angryfrog 4]

hi, so when I try to connect, as others are sayin here, I'm being instantly disconnected.  But when I hit to connect again it says my account has been closed.  I don't believe it is closed because for one, I haven't broken any rules, but also because I have not received an email and I can log into the control panel and everything looks good.  no ban messages and all characters are listed. 

anyone else having this issue or can someone verify my account is ok?  would like some verification that this is just a bug due to the craziness the new server is bringing and its just a false positive.  thanks in advance :)

[Deva 0]

I have the exact 100% same problem. Please help!

[Angryfrog 4]

just glad it seems to be a bug.  although I would love to be at least sitting in queue now lol.  hope its resolved quickly

[clitorismaximus 0]

Your account probably isn't ok.  I didn't get disconnected because I hadn't been on in a few days but I tried to log on and my account was banned.  I posted an appeal and a GM answered me saying "Your account was compromised and used for gold spam."  And literally nothing else.  I am still waiting on a response on whether or not I can get unbanned, but for some reason it seems to take a minimum of 12-24 hours to get a response. 

The same thing most likely happened to you and even though we have done nothing wrong and do not deserve to be banned we are being punished.  I would say post in ban appeals and wait for a reply, hopefully they will unban you, I am still waiting on a reply to my 2nd ban appeal.

 

good luck

 

[Angryfrog 4]

are you able to log into the control panel though if you are truly banned?  I can log in and see my characters.  I have also not received an email, and they typically do that as well.  it feels more like a bug, but I will appeal if something is truly going on.

[Deva 0]

I can also log in to the control panel and everything seems to be okay. I did also not recieve any ban mail or something. Hopefully its a bug.

[Deva 0]

*push* Please help. Still same Problem. Angryfrog anything new?

[Sixmist 0]

Same for me. I try log to game i 2h and get ban msg.

Ahhh.

[Deva 0]

Oh god, please Elysium unban our accounts. We are just the victims. Please! :(

[Lisana 0]

I have the same Problem. My girlfriend sitting next to me and playing her mage had nothing occuring, while I exactly got the same issue with that bann Thing as you guys.. pls help

[Lisana 0]

But i did not get a DC, i  just couldnt loging again after that recent big shutdown 3 hours ago

[Stringjesus 0]

same here i got tempery suspension when i just tryed to login 

[Limj 0]

I had the same disconnect and account closure happen to me. I posted a bug check for the issue at first, but then noticed the ban appeal. I posted an appeal, but did not here anything for a week. I then posted a request to contact the Administration this past Sunday. It is now Wednesday and I still have heard absolutely nothing from anyone. I understand there are a lot of users and the people managing this are probably quite busy, but I would expect at least some kind of acknowledgement after almost two weeks... 

I am almost at the point of creating another account or giving up on playing this if I'm going to have my account closed randomly. I had literally just created an account a couple days before this happened, so I am quite disappointed...

I'm going to ask once again... If there is anyone out there who can help, please, HELP...

[Hellhammer 0]

On 1/9/2017 at 3:39 PM, Angryfrog said:

hi, so when I try to connect, as others are sayin here, I'm being instantly disconnected.  But when I hit to connect again it says my account has been closed.  I don't believe it is closed because for one, I haven't broken any rules, but also because I have not received an email and I can log into the control panel and everything looks good.  no ban messages and all characters are listed. 

anyone else having this issue or can someone verify my account is ok?  would like some verification that this is just a bug due to the craziness the new server is bringing and its just a false positive.  thanks in advance :)

Similar thing happened to me today. I went for lunch, not more than 10 minutes or something and when I came back it said i was disconnected. i tried to login and i got the message of temporal ban. I know that i left my character in the barrens inn but i dont use any "anti-afk meassure" or cheat. If this is for being AFK I think they are going a little bit too far. I have also not received any email confirmation of why I'm being banned and when I use the control panel from the site i can see my characters but not a single message of what's going on.

[Maisri 0]

My son is having this problem as well.  I know for a fact he hasn't done any cheating/gold buying (yes, I really do).  He went on a trip for about 5 days, then when he came back to log in today, bam, banned.  Absolutely no clue.  Only thing we can think is he has been hacked and had his account used for spam.   No contact with anyone that could have made him a target, so who knows.  He's trying to get his account back as we speak, but I have a sad feeling it's going to take some time.  Really sucks..we play together and I'll be missing him on here.  Level 54 too.

[Angryfrog 4]

Sadly, I have no update. No response to my ban appeal.  Still says I'm banned when I try to log in with no email to even explain why it happened.  Reading about how they brag about not unbanning people though leaves me little hope they will even tell my why my account was banned.  It looks like many are getting caught up falsely in blanket auto bans and there's nothing we can do other than start over and hope we don't accidentally do what got us banned the first time, since we don't know what that was in the first place, gl to all with that.

Edited January 11, 2017 by Angryfrog

[Scatmanhax 0]

It appears I have gotten the same mysterious ban hammer. I literally have played two nights so far leveling with a buddy of mine via lan party. This is very upsetting and I hope they can resolve this soon!

[Deva 0]

Is there absolutly no official here in this forum who can give us any statement?

[Lehman Russ 13]

On 1/9/2017 at 0:39 PM, Angryfrog said:

hi, so when I try to connect, as others are sayin here, I'm being instantly disconnected.  But when I hit to connect again it says my account has been closed.  I don't believe it is closed because for one, I haven't broken any rules, but also because I have not received an email and I can log into the control panel and everything looks good.  no ban messages and all characters are listed. 

anyone else having this issue or can someone verify my account is ok?  would like some verification that this is just a bug due to the craziness the new server is bringing and its just a false positive.  thanks in advance :)

 

21 hours ago, Deva said:

Oh god, please Elysium unban our accounts. We are just the victims. Please! :(

Even though you are the victim, the responsibility is on you to secure your account. Elysium and Nostalrius staff have continuously stated that any accounts that have been hacked and banned as a result of someone else will not be restored. Cut your losses, learn from your mistakes, create a stronger password and use the Two-factor authentication that they recently implemented.

Apart from that, you are on your own.

Edited January 11, 2017 by Lehman Russ

[Stringjesus 0]

Lehman how do i use the 2-factor authentication

 

[Lehman Russ 13]

You have to set it up. https://elysium-project.org/news/tfa-gold

Here is a guide.

 

Edited January 11, 2017 by Lehman Russ

[Lehman Russ 13]

Two-Factor Authentication

As the first vanilla legacy server to use 2FA we feel it will not only protect countless accounts from hackers, but is also a big step in the direction of establishing legitimacy. Now, let’s get into the details of how the system will work.

You can enable one of the two following solutions:

IP Lock with authenticator: if you log in from an IP that is different from the last one you used to connect to the game, you will have to enter a verification code.

Always use authenticator: you will always have to enter a verification code on login.

Both solutions work for web and game authentication.

In order to enable (or disable) a two-factor authentication solution, you will have to confirm it through an email. We know there have been issues in the past with our web servers reaching the allotted amount of emails we can send certain providers such as Yahoo and Hotmail. Because of this, *we ask that you be patient in waiting for the confirmation emails and only retry them once an hour.

While this authentication will be optional, we strongly advise that you keep it enabled at all times. With the protection offered by 2FA in conjunction with having a strong, unique account name and password, your account is impenetrable. To add to that, you can also change your password regularly.

[Scatmanhax 0]

A response from the staff with a reason why would be nice

[Glenzig 34]

49 minutes ago, Scatmanhax said:

A response from the staff with a reason why would be nice

Have you created a ban appeal in the Ban Appeal section?

If you have, just be patient. There are a lot of people appealing. It takes time to manually review them.

[Grittzin 0]

I posted in the ban appeal section four days ago and haven't gotten a response yet. You are not alone. Trying to be patient, but the guy above who said he hasn't heard in two weeks scares me.