shisa 0 Report post Posted February 21, 2017 (edited) Account Name: 24021632 PVP/PVE Realm: Anathema E-Mail Associated With Account: secrecy Highest Level Character Name:Shisa my Account just stolen,in February 20, 2017,pm 11:00-am11:00,12 hours did not log in, things and gold coins are gone. i want restored some of my items ,because irestored it i can Continue game. (Blackhand's Breadth) and (Onyxia Tooth Pendant) and (Carrot on a Stick) they are the things I will never be able to get. (Bonereaver's Edge) (Dragon's Blood Cape ) (Onslaught Girdle) pls GM Edited February 21, 2017 by shisa 0 Share this post Link to post Share on other sites
Bocephus 1 Report post Posted February 21, 2017 Hey! I would highly recommend removing this information ASAP as it contains your account name and email. If your account was banned post to https://forum.elysium-project.org/forum/351-ban-appeals/ where you can submit a ban appeal. If it was stolen I would recommend logging into your Control Panel, adding an authenticator, attempt to reset your password, etc. to attempt to regain control. Unfortunately none of your items can be restored. Adding an authenticator will help prevent this from happening again. 0 Share this post Link to post Share on other sites
Erjh8765 19 Report post Posted February 21, 2017 You just got yourself hacked. Grats. Change password and enable 2FA to avoid getting hacked again. Instructions are in my profile's about me section. None of your gear (except items such as Rok Delar or Benediction) and none of your gold will be restored. I am not sure if they restore items such as the Carrot-On-A-Stick, Blackhand's Breadth) and (Onyxia Tooth Pendant). I usggest to make an in game ticket to contact a GM b/c they do not answer to requests here. 0 Share this post Link to post Share on other sites
shisa 0 Report post Posted February 21, 2017 On 2017/2/20 at 11:18 PM, Ellipsea said: See if this post helps any. 5 hours ago, Erjh8765 said: You just got yourself hacked. Grats. Change password and enable 2FA to avoid getting hacked again. Instructions are in my profile's about me section. None of your gear (except items such as Rok Delar or Benediction) and none of your gold will be restored. I am not sure if they restore items such as the Carrot-On-A-Stick, Blackhand's Breadth) and (Onyxia Tooth Pendant). I usggest to make an in game ticket to contact a GM b/c they do not answer to requests here. help me 0 Share this post Link to post Share on other sites
Ellipsea 36 Report post Posted February 22, 2017 (edited) You can't be helped my friend. I'm sorry but nothing will be restored. Oh, and I'm not a GM. In the TOS, staff outlines how the security of your account is yours to alone to ensure, and also that they will not restore anything. Edited February 22, 2017 by Ellipsea 0 Share this post Link to post Share on other sites
Red 1 Report post Posted February 22, 2017 15 minutes ago, shisa said: help me Like @Ellipsea said above, no one can help you, unfortunately. The policy of Elysium is that your account is your own responsibility. I'm really sorry that this happened to you, but please remember to activate 2FA in your account settings. 0 Share this post Link to post Share on other sites
perma 0 Report post Posted February 22, 2017 On another note, how long does it take for a ban appeal to be processed? It has been more than 24 hours since the GM replied to my thread. 0 Share this post Link to post Share on other sites
Bocephus 1 Report post Posted February 22, 2017 28 minutes ago, perma said: On another note, how long does it take for a ban appeal to be processed? It has been more than 24 hours since the GM replied to my thread. 24-48 hours is standard. 0 Share this post Link to post Share on other sites
shisa 0 Report post Posted February 22, 2017 my account has been banned????Why?reason?? 0 Share this post Link to post Share on other sites
Erjh8765 19 Report post Posted February 22, 2017 This is the wrong forum to post a ban appeal. Scroll up and post an appeal at the correct forum to be given a reason. 0 Share this post Link to post Share on other sites
monmon 1 Report post Posted February 22, 2017 11 hours ago, Ellipsea said: You can't be helped my friend. I'm sorry but nothing will be restored. Oh, and I'm not a GM. In the TOS, staff outlines how the security of your account is yours to alone to ensure, and also that they will not restore anything. Unique quest items such as onyxia key and pendant as well as carrot on a stick are all unique quest items that CAN be restored according to the TOU. 0 Share this post Link to post Share on other sites
Koiraa 0 Report post Posted February 22, 2017 "III. Character/Currency/Item restoration ... Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this: Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them. ... Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure." What isn't made clear is how to request these! I have seen many games say to use an in-game ticket, but this just tells you to use the bug-tracker and the ticket is seemingly not created. And I don't see anywhere in the bugtracker to make that sort of request. Does anyone know how this supposed to be done then? 0 Share this post Link to post Share on other sites
Xerox 4 Report post Posted February 27, 2017 Greetings! The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored Regards GM Team 0 Share this post Link to post Share on other sites
shisa 0 Report post Posted March 1, 2017 Account Name: 24021632 PVP/PVE Realm: Anathema E-Mail Associated With Account:[email protected] Highest Level Character Name:Shisa my Account just stolen,in February 20, 2017,pm 11:00-am11:00,12 hours did not log in, things and gold coins are gone. i want restored some of my items ,because irestored it i can Continue game. (Blackhand's Breadth) and (Onyxia Tooth Pendant) and (Carrot on a Stick) they are the things I will never be able to get. (Bonereaver's Edge) (Dragon's Blood Cape ) 0 Share this post Link to post Share on other sites
Nelythia 44 Report post Posted March 1, 2017 They might restore the Breadth and Onyxia neck since its only once obtainable. BRE and Cape can be achieved again. 0 Share this post Link to post Share on other sites
shisa 0 Report post Posted March 1, 2017 On 2017/2/27 at 6:08 PM, Xerox said: Greetings! The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Elysium staff does not recover hacked accounts. Elysium staff will not recover any lost or deleted characters, regardless of circumstances. Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored Regards GM Team my Account just stolen,in February 20, 2017,pm 11:00-am11:00,12 hours did not log in, things and gold coins are gone. i want restored some of my items ,because irestored it i can Continue game. (Blackhand's Breadth) and (Onyxia Tooth Pendant) and (Carrot on a Stick) they are the things I will never be able to get. @xerox 0 Share this post Link to post Share on other sites
shisa 0 Report post Posted March 1, 2017 I waited a long time in the game, still no GM reply me 0 Share this post Link to post Share on other sites
