I was hacked and do not want to be banned

[Scrototemz 0]

I was hacked a couple days ago and lost all my 28 gold. I am getting whispers from randoms and one friend saying that the hacker sent gold ads to people in the mail and I really do not ant to be perm banned on top of being hacked. I changed my password and i am getting two factor now. Can an admin help me so I will not be banned please? i contacted through website and did an in game ticket. My character is Scrototemz level 25 troll shaman on Elysium-PvP. I am coming here because idk if the in game ticket system works and id like a reply so I don't continue on and get banned later.

[Hurricane2 2]

You should be alright if you enable 2fa.  Also lol at your name.

[Scrototemz 0]

Yeah I think im safe for being hacked again just will i get banned by elysium?

[Hurricane2 2]

If you don't enable 2fa you will be banned.  You may get banned for gold selling activities since the hackers sent some Spam but if you do just make a ticket in game and explain what happened and that you now have 2fa enabled.

[Scrototemz 0]

Ok should i do ip lock 2fa? What if something happens to my phone?

[Hurricane2 2]

Ip lock is up to you.  I don't use it because I play from several different locations.  Save your all your emails involving 2fa so you can setup on other devices later.

[Scrototemz 0]

Spoiler

Thanks

[Scrototemz 0]

Thanks. Any admins wanna give me a comment on this?

[Hamblin 0]

Hello,

I apologize that your account was compromised. You should definitely change your password and enable 2FA. This is the best way to keep your account safe. Just a side note, by tracking down where the gold you lost went on your account, I was able to catch a fairly large gold seller. Because of your report on this, I was able to clear the server of roughly 7,344 gold of gold seller money. 

In the future, please report these types of things online, and we will always help you out! 

[Scrototemz 0]

Sweet i am very happy to hear that! Will I be able to get my gold back?

[Hurricane2 2]

Well at least something good came of it.  As for the ops gold I don't think it's possible to get it back.