Forgot email linked to account

[Fiskee 0]

Title says it all. Trying to enable 2FA but I can't retrieve the email because I don't know which of my emai addresses I put for my WoW account.

How do I go about resolving this?

[Thari 15]

You will have to remember yourself.

[Fiskee 0]

Well it doesn't look like it's possible. I have checked all my email addresses.

Can a Mod assist me? Maybe change the registered email address?

[Thari 15]

Unfortunately this is not possible.

 

You have to remember yourself. It's the only option at this time.

[Hudson 16]

Log onto your control panel and choose the option to send the password reset email. It will display a message with the email address it was sent to.

[Fiskee 0]

1 hour ago, Hudson said:

Log onto your control panel and choose the option to send the password reset email. It will display a message with the email address it was sent to.

Hey Hudson, I actually discovered that by accident but thanks for following up. I seem to have run into another issue though.

When I registered my account I entered in my email incorrectly. I was off a digit. So my account was registered under an email that didn't even exist at the time. Strange, I know. So I have since created the email address that I registered the account under but I don't get any automated emails e.g 2FA authorization. I have been playing on the account for over a week now so I don't know how this is possible since the email address was never verified to begin with.

Where do we go from here? I can provide my account details and credentials to assist in any way possible.

[Hudson 16]

Currently there is no way for us to change the email associated with an account.

[Fiskee 0]

1 hour ago, Hudson said:

Currently there is no way for us to change the email associated with an account.

Ok, is there anyway you can re-verify the current email address as an Admin? The problem is I'm not receiving the emails I request in my control panel so I can't re-verify it myself.

I want to set up 2FA but cannot due to this.

edit: I just tested a dummy account and I was able to get the password reset emails etc. there seems to be an issue with this email address and receiving the no-reply emails.  

[Fiskee 0]

Sorry to bump but I think there is a larger issue at hand with my account. I noticed that it doesn't list my characters in my control panel.

See screenshot

I can also vividly remember never verifying my email when creating my account, yet somehow I am able to play. Can I private message a mod? I think my account needs to be re-verified manually by an Admin.

[Hudson 16]

Characters aren't listed in the control panel at all.

[Fiskee 0]

1 hour ago, Hudson said:

Characters aren't listed in the control panel at all.

Yes it does. It does for my other accounts. Regardless, I'm just trying to get my email verified so I can set up 2FA. Can this be done with the help of an Admin. I cannot get it activated on my own.

[Hudson 16]

There's really nothing we can do to change/verify email addresses. It sounds like you registered an account under an email that didn't exist, so my advice is to create a new account to prevent your account being unrecoverable in the future.

[Fiskee 0]

41 minutes ago, Hudson said:

There's really nothing we can do to change/verify email addresses. It sounds like you registered an account under an email that didn't exist, so my advice is to create a new account to prevent your account being unrecoverable in the future.

Ok. Will you be able to transfer my toon to the new character?

I tried to do I think myself and it tells me Bad Credentials.

 

[Hudson 16]

We cannot transfer characters between accounts either, unfortunately.

[Fiskee 0]

1 minute ago, Hudson said:

We cannot transfer characters between accounts either, unfortunately.

So to maintain a secure account I need to start over? There has got to be a way around this...