Could not log in to World of Warcraft at this time. Please try again later.

[Joolz 0]

Hello,

I've submitted a request to remove my 2FA, just in-case that is the cause of this issue. 

Right after today's server restart, i tried to log back in when the servers were back up and it has been failing every every time. I have done a lot of troubleshooting which is listed in my 2FA removal request, so i'll copy from that and put it in here. 

-----------

I'm unable to log into the client or the control panel page on the website after the latest server maintenance today. I know for sure I've used the correct credentials so maybe my account is locked? 

• When logging into the Control Panel page on https://elysium-project.org, i get this page after authenticating:
  • "Oh. Something went wrong. :( 
  • Internal Server Error

When logging into the client, i get the following results: 

1. Initial login
   • "The information you have entered is not valid. Please check the spelling of the account name, password, and PIN. If you need help in retrieving a lost or stolen password, account or PIN, see www.worldofwarcraft.com for more information. 
   • Okay
2. Try again (without re-launching the client)
   • "Could not log in to World of Warcraft at this time. Please try again later. "
   • Okay 
3. Re-launch client, and log in again. Enter username and password, no prompt for 2FA PIN comes up, instead, the same error as step 2 above. 
   • "Could not log in to World of Warcraft at this time. Please try again later. "
   • Okay 
4. Contacted my ISP and had my external IP address changed. Same results a steps 1-2. 

[Hudson 16]

Have you ensured that you have enabled time synchronization in your 2FA app?

[Joolz 0]

I'm not really sure. I haven't made any changes to the app since i first set it up. I'm looking through the settings now but i don't see anything specific to time synchronization. Is that apart of the phone or the app? 

[Hudson 16]

It depends which app you are using. For example:

Quote

My Google Authenticator codes aren’t working (Android)

This might be because the time on your Google Authenticator app is not synced correctly.

To make sure that you have the correct time:

Go to the main menu on the Google Authenticator app

Tap More  Settings.

Tap Time correction for codes

Tap Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

 

[Joolz 0]

Okay thank's for clearing that up. So i've always used the Duo Mobile app to generate the key. I don't remember using the Google Authetnicator before, but it has been a little while since I set this up.  

Enabled time synchronization is enabled in Google Authentication. I also scanned the bar code from my email into Google Auth. I still have the Duo App installed as well. I'll wait for your response before i test again. I don't know if i need to remove one or if i need both. 

[Hudson 16]

It doesn't matter if you uninstall one or the other. They just generate codes based on the original email you have. Try the google auth codes with time sync enabled to see if that was the issue.

[Joolz 0]

Same results. 

First attempt displays "The information you have entered is invalid..." 

Any attempt after that displays "Could not log in to World of Warcraft at this time. Please try again later"

When i try to access https://elysium-project.org/control after logging in with my username, password and authentication code, I can log in but i get this error:

• "Oh. Something went wrong. :( Internal Server Error"
• https://elysium-project.org/control/user
• 

[Joolz 0]

I saw on your recent responses to other topics that the control panel is down so that explains the screenshot.... Separate issue. I'll try that later. 

Do our game accounts get locked after a certain amount of failed attempts? I've waited over an hour before i tried again a few minutes ago. 

[Hudson 16]

Not permanently locked, but I believe the lockout increases each time. The error you're seeing means that either your username, password, or PIN is incorrect.

[Fractur3dFlam3 0]

I am having this exact same issue.  I know it's not username, password, or pin, because when one of those is wrong, I get the typical incorrect info message.  I also know I am not locked out, since the last time I tried was over two and a half hours ago.  Also, if I click on "Control Panel" after getting this message, I am not returned to the login screen.  The message stays up, but now I have "Logout" as an option on the left side menu.  I have to click it to get back to the login screen.

Message with correct info is:

"Oh. Something went wrong. :(  Internal Server Error"

Message with incorrect pw:

"Invalid credentials"

Message with incorrect pin:

"The verification code is not valid"

Edited June 7, 2017 by Fractur3dFlam3
More specific info

[mikis 0]

i have the same problem... could it be problem couse of elysium?

[cjazz 0]

I have same problem as above. And yes ,all other passwords and authinticator stuff are written correctly..

[Joolz 0]

My issue has to be a locked account. I wish there was a way to see the timer.... I am able to authenticate just fine using the 2FA on the website with the exception of the control panel being down... I still authenticate though. The client on the other hand, I get the same initial error every time. 

 

[Fractur3dFlam3 0]

And... I'm a dork.  I didn't see the part where the control panel is down.  I tried again on the game and got in just fine this time.  Whatever was happening for me earlier seems to be resolved aside from control panel.

[Joolz 0]

Hudson. Are you able unlock my account or send me a message of how much longer i have to wait for it to be released? 

[Hudson 16]

Accounts are locked out for incorrect login attempts. The first time it's 30 minutes, and it increases with subsequent failures. I would suggest that you give it overnight since it sounds like you've been doing a lot of attempts in a short amount of time.

[Joolz 0]

If my account is locked out, would i still be able to log into the control panel on the website? 

[Hudson 16]

Well, the control panel is back online so you can test that yourself :)

[Joolz 0]

I can definitely log back into the control panel, i'm just afraid that the website might not be affected by the lock out if it was caused from the client side, rather than the website. I just want to avoid adding another 30 minutes if it fails again. 

[Joolz 0]

I don't have time to wait for a response so i tested it again. This time i removed the 2FA from my account and tried to log in but i get the 'Could not log in to World of Warcraft at this time. Please try again later'. So the control panel does not get affected by your account lock out from the client.... awesome... add another 30 minutes. 

[Joolz 0]

I resolved it.

After remove the 2FA from my account in the control panel, i received an email with a new IP lock code. AFter i set that up with Google Authentication, i was able to log in. 

 

I have no idea if i was ever locked out or if my authentication just became corrupt or out of sync. Maybe I initially locked it out and then i threw it out of sync. Still learned a lot, thanks for your help Hudson. 

[Simonich 3]

How could you access the control panel. Doesnt that ask for your 2fa passcode aswell? In which case the passcode doesnt work

[Gnomz 0]

How do you remove 2FA  from ones account, people keep saying they did it under the control panel, but I can not see any options to do that. Plz Help!

[Joolz 0]

My code was always working when i logged in from the site, i was just mislead because the control panel was down for everyone. Once it was available, i removed my 2FA from the control panel. About 10 minutes later i received an email with a new code so i added that to my google auth and then i was able to log into the game.