Lazias 1 Report post Posted July 8, 2017 Good morning, Today I have tried logging into my account and found that i was being asked to provide a PIN number after entering my password and trying to log in. I have 2FA enabled so im not sure if this is a feature of that or not, but i cannot remember setting a pin at any point. Any help would be appreciated. 0 Share this post Link to post Share on other sites
Shiamorah 20 Report post Posted July 8, 2017 2FA requires you to enter a pin. I'd assume that you set it to only activate when your IP changes and am guessing your IP changed, which is what prompted the pin. 0 Share this post Link to post Share on other sites
Lazias 1 Report post Posted July 9, 2017 That is probably what happened, I had to reset my router last night because my internet connection was acting up. However I am not recieving a code on my phone when I try to login to the game or the account manager here on the website. I have a different phone now from when i enabled 2FA, however i still have the google authenticator app on it, but the authenticator doesnt seem to know my account for elysium. am I going to have to submit a 2fa reset request since I have a new phone? or is there any other way to get it to send me a pin so I can play? thank you EDIT- I have solved the issue. I was able to use the code from the email when I first enabled 2FA to get the authenticator to remember my account so I could get a code. feel free to lock/ ignore this topic further. once again thank you for the help! 0 Share this post Link to post Share on other sites
