My lvl 60 Lupos dissapeared, help!

[Shaze 1]

Hello,

I was playing few AV yesterday, when suddenly I got killed by NPC (Galv) after the bg was already over and I can't summon my pet since. It dissapeared for no reason.

My pet was lvl 60 Lupos named Incursio, I have raid logs and screens that prove I have it.

It was on max loyalty rank 6, well fed ( I always have 2 stacks of food with me and feed it whenever he drops to neutral), happy and I used it for months.

I didn't abandon it myself, it's just gone.

 

It is very RARE pet. It takes days just to get this pet and then subsequently weeks of levelling it from 23 to 60.

I would rather have pieces of my T2 gear missing instead, because the pet is the most important part of a hunter.

 

I already made an ingame ticket and the response was that you are unable to restore lost pets and it was my fault. Neither of this is true.

It's not my fault and the pet had to dissapear because of server related bug and I was also a GM before and I KNOW that it is possible to spawn ANY npc of ANY level at an isolated place (GM Island, Hyjal) to help me get it again.

 

IMPORTANT NOTE: This has happened today between 00:00 and 00:05 server time, DURING the server backup! It's very very likely that's related.

 

My character name is Arileana, level 60 night elf hunter on Elysium PvP.

Please contact me here or on discord - Kazaru#0975

 

Thanks!

[saryo 2]

Holy Shit, thats hard!

Hope the Staff can help you, good luck.

[Spionida 10]

This matter is handled in game. The GM is correct. From time to time "stuff" goes wrong on any private server.  We do not fix these things, that's the Project's policy. I am sorry. You are not the first and you will not be the last.

[Shaze 1]

1 hour ago, Spionida said:

This matter is handled in game. The GM is correct. From time to time "stuff" goes wrong on any private server.  We do not fix these things, that's the Project's policy. I am sorry. You are not the first and you will not be the last.

What? But why? This is not an issue that couldn't be solved ... I lost literally ingame days of playtime because "stuff" goes wrong?

What if I lose my character tomorrow and your database is corrupted or something because "stuff" went wrong?

I ask you to please make a step forward with this and help a player in need who loves this game and helps the community to improve.

[Spionida 10]

It's a policy. I don't make it. I know what it is and I am stating it, as the GM did. 

I am sorry. I do realise your loss. But repeating your question will not get a different answer. The suggestions forum is the place to ask for policy changes.

[Shaze 1]

8 hours ago, Spionida said:

It's a policy. I don't make it. I know what it is and I am stating it, as the GM did. 

I am sorry. I do realise your loss. But repeating your question will not get a different answer. The suggestions forum is the place to ask for policy changes.

Ok, I understand =( 

[Spionida 10]

Thanks. Really, I wish we could help.