Pebbleform 1 Report post Posted September 6, 2017 Hi guys, My account is locked to a 2 step authenticator on my phone. I got a new phone today, re-scanned the barcode in the original email for the authenticator to get the 6-digit passcode but I'm still unable to log in, it says the code im entering is invalid. Please help 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted September 6, 2017 Which 2FA app are you using? You need to ensure that time syncronization for codes is enabled in your app and that your phone is correctly syncing to internet time. 0 Share this post Link to post Share on other sites
Pebbleform 1 Report post Posted September 6, 2017 I'm using the google authenticator. The time is also synced correctly. Is there any way I could get a fresh barcode sent to the email my account is registered to? I have relevant account information/passwords if needed 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted September 6, 2017 Google authenticator for iPhone or Android? The time syncronization option is listed when you scan the code for the former, and is a menu setting for the latter. 0 Share this post Link to post Share on other sites
Pebbleform 1 Report post Posted September 6, 2017 Google authenticator for iPhone. I've just checked its properly time synced and I still get the same error, that the code im entering to log into my account on Elysium is invalid 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted September 6, 2017 Try using a different 2FA app, such as Authy. That will also allow you to keep a profile between different devices without having to re-enter your codes. 0 Share this post Link to post Share on other sites
Pebbleform 1 Report post Posted September 6, 2017 I'll download it and try it. Is there any way my 2FA can be reset with a new bar code to my registered email so I can atleast log in? 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted September 6, 2017 Yes, but it is a long process (weeks) to remove 2FA manually from player accounts. Make sure your iPhone is correctly set to internet time: General > Date and Time > Set Automatically 0 Share this post Link to post Share on other sites
Pebbleform 1 Report post Posted September 6, 2017 Ah damn. Would you be able to re-send the original barcode to my email then? Maybe I'm scanning the wrong one. When i set up my 2FA i did it 3 times over (and thus have various bar codes in my email, yes I have tried them all) So possibly the correct bar code has been lost somewhere. I can supply any account info you need 0 Share this post Link to post Share on other sites
Pebbleform 1 Report post Posted September 6, 2017 Also I have 100% checked the date and time settings, its all as it should be 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted September 6, 2017 Unfortunately, we can't resend the 2FA codes. You can use your old phone on WiFi to log into your control panel and remove 2FA. 0 Share this post Link to post Share on other sites
Pebbleform 1 Report post Posted September 6, 2017 I cant use my old phone as its broken 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted September 6, 2017 Is you mail service using IMAP, if so you may still have a copy of the original mail. 0 Share this post Link to post Share on other sites
