Elysium - Crashed

[Brucey 0]

1 minute ago, vibitrary said:

Almost 200 page views and no response :) 

Nothing on twitter either. 

smh

[vibitrary 0]

GM responded to another thread saying to use discord, this isn't an ingame issue.

Rofl, yeah, right, because we can't get into the game.

Some of us don't use discord, and you could have replied instead of telling the poster to go look on discord.

[gullyfoyle 0]

same

[Brucey 0]

40 minutes ago, vibitrary said:

GM responded to another thread saying to use discord, this isn't an ingame issue.

Rofl, yeah, right, because we can't get into the game.

Some of us don't use discord, and you could have replied instead of telling the poster to go look on discord.

yeah. lol 

what a rude person 

[Spionida 10]

Discord and Twitter are where the new comes. Not here.

[vibitrary 0]

On 9/23/2017 at 3:30 AM, Spionida said:

Discord and Twitter are where the new comes. Not here.

Would it have been so hard to have answered the question, then politely pointed us in the direction of you Discord and Twitter? Perhaps providing a link? 

We are here to emulate the vanilla WoW experience. Blizzard support staff were always kind, courteous, and accommodating. This interaction (for me) and perhaps, others, too, is indicative of Elysium support staff's attitude towards their users. Why should I donate to a group that doesn't show common decency to its users?

Customer service is an often overlooked aspect of any enterprise, free, or otherwise. I kindly suggest you and your team consider that moving forward and change your tone from authoritarian and vindictive to accommodating and courteous. 

Lastly, it should be noted that not everyone uses either Twitter or Discord yet everyone uses this website. I have no idea why you would suggest it is not the place for news, particularly as there is a sub forum devoted entirely to announcements.

I hope you can take this feedback in stride and choose not to ban me, delete my posts, or some other vindictive behavior as I have been told is commonplace for Elysium staff. I am not asking for the moon here.

[Guest]

27 minutes ago, vibitrary said:

Would it have been so hard to have answered the question, then politely pointed us in the direction of you Discord and Twitter? Perhaps providing a link? 

We are here to emulate the vanilla WoW experience. Blizzard support staff were always kind, courteous, and accommodating. This interaction (for me) and perhaps, others, too, is indicative of Elysium support staff's attitude towards their users. Why should I donate to a group that doesn't show common decency to its users?

Customer service is an often overlooked aspect of any enterprise, free, or otherwise. I kindly suggest you and your team consider that moving forward and change your tone from authoritarian and vindictive to accommodating and courteous. 

Lastly, it should be noted that not everyone uses either Twitter or Discord yet everyone uses this website. I have no idea why you would suggest it is not the place for news, particularly as there is a sub forum devoted entirely to announcements.

I hope you can take this feedback in stride and choose not to ban me, delete my posts, or some other vindictive behavior as I have been told is commonplace for Elysium staff. I am not asking for the moon here.

That's a gigantic wall of text for "I won't use the official methods for getting updated news about the servers." They gave you an answer, quit being an entitled child over getting it without patting your rear while they did it.

Especially since this exists, too, that would have answered your question: https://forum.elysium-project.org/topic/50595-realm-status-anathema-darrowshire-elysium/

 

[vibitrary 0]

1 minute ago, Phoosy said:

That's a gigantic wall of text for "I won't use the official methods for getting updated news about the servers." They gave you an answer, quit being an entitled child over getting it without patting your rear while they did it.

Especially since this exists, too, that would have answered your question: https://forum.elysium-project.org/topic/50595-realm-status-anathema-darrowshire-elysium/

No, he didn't give me an answer. Bad customer support is a problem and I'm not sure why you'd defend it, other than for the purpose of sucking up to Elysium staff. Why couldn't he have linked that link? Guess he just didn't care to. 

You sidestepped the fact that everyone uses this website, whereas not everyone uses twitter and discord. Why shouldn't the forum be a method of receiving communications on server status? The status page didn't work, it simply listed the same pop as when it went down. 

I appreciate the irony of you referring to me as an entitled child, as you, yourself act childish in doing so.

Go work in the customer service business for a couple years and maybe you'll realize I'm right.

[Lucumo 0]

1 hour ago, vibitrary said:

Lastly, it should be noted that not everyone uses either Twitter or Discord yet everyone uses this website. I have no idea why you would suggest it is not the place for news, particularly as there is a sub forum devoted entirely to announcements.

Yep, that doesn't make much sense. I always check the forums but I get disappointed pretty much all the time because there is a lack of communication.

[Spionida 10]

Twitter is the medium for announcements. Sorry, that's what it is.

[Spionida 10]

Additionally, the main website publishes the twitter feed. It has "Elysium up" etc notices there.

As to your taking offence, I am sorry, none was intended. A phrase in one culture that is harmless can be construed differently in another.