Character restoration from LH. The guide

[theoden 0]

The information about the process and especially edge cases is poor to none. Fixing.

First of all, the process is needed even if you did nothing with LH, cause basic Elysium database is of 2 month before the drama.

1. Change your elysium password for the sake of security. If can't remember the old one, reset. Be aware that there could a problem with link in emails.
2. Go ahead and restore characters using the old password.
   Don't fear the "Wrong password or authentication rejected" error message. Try up to 5 times. If still doesn't work - retry in 30-60 minutes.
   I entered restoration screen 3 to 6 times this evening. So this is possible.
3. Click "Restore" button for each character one by one, awaiting for the process to finish.
   1. If you're lucky enough the message would be "Character has been restored".
   2. Another possible result is "Server error". Just ignore it. If repeats, ctrl+f5 and goto pt. 2.
   3. The worst message is "This character was already restored". According to @Neó,

      Quote

      it's due to the fact the LH is blocking transfers we're trying to solve that

      I still steadily get this message for 2 of my chars. We'll see.

4. It's time! Log in to the server with the new password you set up in pt. 1. Only login using characters wearing no items. This is the only evidence of successful restoration I found so far. I advice it trying you to avoid awful restoration message from pt. 3.3.

5. Rinse, repeat.

If you've got more useful notices regarding the restoration, share them and I'll add them to post.

Update, 11/04/2017:

Up to this this day I wasn't able to restore the 2 most crucial characters on my account. None of my friends, we played together with, succeed fully with restoration.

The only answers I had from staff during last week was: "Our developers are fixing this issue". Even now, 11/04/2017 support channel keeps silence on the ETA of the restoration tool. No guides on restoration I saw except mine, no real support from the staff.

Nevertheless these mad people got F R E S H! Announcement of which killed PVE here, also.

Dear admins, just confirm you haven't enough resources to run at level of the past year.
Anyway, thanks for that year, and I hope your 1.5 developers are enjoying while fixing the restoration tool for the next decade.

See ya on the "Light's Hope".

Edited November 4, 2017 by theoden
update on restoration process

[Guardian452 1]

LH was blocking the METHOD of how characters were being transferred.

They actually tried to have Shenna agree to a different method so that your account details weren't be transmitted all over the world in plain text, but she didn't want to do that.

The whole process could have gone much smoother.

Feel free to read the LH forum for their side of the story.

[boyboygo1 0]

1 hour ago, Guardian452 said:

LH was blocking the METHOD of how characters were being transferred.

They actually tried to have Shenna agree to a different method so that your account details weren't be transmitted all over the world in plain text, but she didn't want to do that.

The whole process could have gone much smoother.

Feel free to read the LH forum for their side of the story.

actually acc info leakage is not a big issue in this case. if u r afraid ur acc info is being giving out by LH or E, 1st use the E acc retrieving tool then u simply change ur password on each side. or if u dont want ur old password to be shot to sunshine, just change it on LH sever 1st, then use the E acc retreving tool. either case u may have ur acc name being transferred to a 3rd party, but NO ONE  can get ur new updated Password on each other's side.