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Sparkle

Boss looting failures

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From time to time, a boss will not drop loot as expected. In this case we will provide replacement providing the proper evidence is sent to us.

There should be one ticket, multiple tickets slow us down, confuse the situation and can lead to refusal.

This ticket should come from the raid leader or a nominated replacement. If the person sending the ticket is not the raid leader, they should say on the ticket in what capacity they are sending the ticket, and indicate that the named raid leader has asked them to.

The evidence should be in the form of a video. This video need not be the whole raid, just the segment showing the events below. Other than that, the segment should be unedited. A link to this should be on the ticket.The video should show at a minimum

unedited

a little before the the boss encounter

the boss kill

the looting attempt  either with its either whole or partial failure

a clear view of the raid ID interface should be shown - if it not legible on standard monitors using standard software, it may be refused

Shows the full names of every raid member present at the time of the kill

If the video is long, the times of the above events (time- stamps) should be stated on the ticket.

The video should be uploaded to a site that does not require registration or special software to view.

It is important to understand that this evidence is essential to a successful request. All players are expected to provide this information. If they do not provide it, we will not provide loot.

Please

Only one ticket from each failure. Either from the raid leader or his designate. If you are a designate, indicate who the leader is.

If your request is accepted

A senior GM will generate a list of loot to be awarded. This will be communicated to the raid leader or designate. They should return a list of who should receive those items. The GM will either send those items by mail or deposit them into a character's inventory. If the list is "wrong", we can not help. If we make a mistake, we will correct it.

We do not accept

Stating the Raid ID in your ticket

Screenshots

Videos that show only the ending of the kill

Videos that do not show the loot issue as it occurs (i.e. off screen, or recorder did not witness it)

 

Draft Chinese  version

如果,击杀boss后,物品掉落出现了问题,请一定要提供证据。

这个证据,应该是一段录像。

录像应该包含了boss被击杀的过程,以及尝试拾取掉落的过程。如果无法拾取,请一定要在录像内,显示清晰的副本ID界面。(edited)

录像必须是未经剪辑或修改的。

如果录像过长,请清晰标注问题出现哪个时间点上。(edited)

视频必须上传至一个网站上,并且,在国外可以轻易浏览,不需要注册或者订阅就可以看到的。

对于同一个问题,我们只允许一个人来提交,并且只能提交一个解决申请。这个申请人,将是与gm团队对话,沟通的人。

请大家注意,这些要求,对于申请的成败,至关重要。所有的申请,都必须附带这些证据。如果证据不全,我们将无法给与相应的掉落。

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