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      Requesting a manual 2FA removal   10/24/2017

      If you wish to remove the two-factor authentication (2FA) from your game account, but do not have the backup email or access to the authenticator software anymore, you can request a manual removal by filling out this form: ... and posting it here. If any further information is required, you will be asked for it in the same thread. Not answering back within a week, will make the removal request invalid. On average, the request should be processed within a week and the applicants will receive one of the following responses: APPROVED — Your request has been approved and the 2FA will be removed immediately. EXTENDED REVIEW — Additional information/clarification is required and thus the review process will last longer than a week. REFUSED — Your request has been rejected and 2FA won't be removed.
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      DO NOT POST ANY ACCOUNT INFORMATION!   10/24/2017

      Dear players, Please do not post here any sensitive information like your username or e-mail address. If the staff requires any of this information, we will contact you first via PM. Staff are also unable to change your e-mail address, so it is essential that you remember your credentials as a last line of defense against any sort of compromise! Best regards!
LlurK1

Character restoration problems.

7 posts in this topic

Hey Elysium

 

I have been taking a break from your servers and now i want to come back :)

I managed to change my password and log in to the game. However i cant recover my characters and i cant log in to the forums with my original account. I made this account to be able to make this post.

 

I hope you can help me.

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Greetings. 

We have made several announcements in discord and forums related to character restoration. You will be able to restore and play your old characters only on our new, merged realm - Stratholme. You can read more HERE

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2 hours ago, Sparkle said:

Greetings. 

We have made several announcements in discord and forums related to character restoration. You will be able to restore and play your old characters only on our new, merged realm - Stratholme. You can read more HERE

Hey Sparkle

Thanks for your reply, i have tryed to restore my characters several times. Same outcome every time: Wrong password or authentication rejected

My account was protected with 2FA... could this have somethign to do with my problems?

Thanks!

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4 hours ago, LlurK1 said:

Same outcome every time: Wrong password or authentication rejected

I'm having the same issue. Hopefully they can resolve the issue soon...

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