Returning to Nighthaven - Asking to Enter a Pin at login???

[nexiros 0]

Hey there,

Long time Nighthaven player now returning to the game and upon the login screen after entering correct Acc name and PW, I'm greeted with a Enter you PIN box. What is this? I have clarified by logging into the control panel that 2 factor Auth is not activated. Also, even if it was. I have a new phone so any google auth app I had on it will not be able to be accessed anymore.
How do I logon to my account as I can do it in control panel and see my characters there but not on the actual WoW launcher.

Many thanks,

Q

[Tadgh 2]

A PIN box appears when you try to log into the actual WoW client? Or does that occur when trying to log into the Elysium website itself? You could also try and download a new authenticator as it may still be able to work despite being on a new phone. I would try that first and if you could provide a bit more detail on your situation, or perhaps screenshots, I'll try and get you a concrete answer as soon as possible.

[nexiros 0]

On the actual WoW client itself. What do I do exactly in order to set it up being that my account itself when I log on on the control panel online says its 2 factor auth is disabled...so confused right now.

[Zancon 117]

Are you able to screen shot your user control panel and PM it to me? I don't want you to post it publicly and leak your user name for people to try and hack.

I am thinking in this situation I will forward on to our development team for them to fix.

[DeepTrench47 0]

Did this ever get fixed? I am having this issue right now and I don't recall it happening when I previously played a few years back.

[Zancon 117]

Theres not a "fix" because it's not broken. The authenticators are working.