Characters missing

[kloneskull 0]

Helly Elysium Team,

All my characters are missing and i was hoping you could help me by restoring them. I am unsure as to how they disappeared but i am desperately hoping you can help me with this.

Below you will find the characters i'm talking about:

• Highlandcoo
• Bigkolohe
• Kloneskull
• Zenolk
• Schmacksyou
• Bstabber
• Trollbanked
• Banklocked

My thanks in advance for your effort and I'm sorry for the work this might cause you.

With kind regards,

Kloneskull

Edited March 20, 2019 by kloneskull

[Zancon 117]

I have looked through our Armory located here; https://cp.elysium-project.org/armory

None of those character names seem to exist - so let's see if they were deleted.

Log into the control panel - https://cp.elysium-project.org/

Navigate to Shop -> Edit Character -> Character Restore and see if anything shows up there.

Let me know what you find.

[kloneskull 0]

Dear Zancon, Thanks for your quick response. They seem to have been deleted,... i found them in the restore function. Does this mean i need to buy them back?

Kind regards, Kloneskull

 

[Zancon 117]

The likely cause of this is possibly the compromise of your account. I would first change your email and account password to secure them.

Then I would elevate your ticket to the GM's here on the forums by going here; https://forum.elysium-project.org/topic/65465-ban-appeals-read-first/

I know it says ban appeal and this is not a ban appeal, just the tool were going to use to privately get information to the GM team to investigate.

Fill out all of the required information, try and give dates and descriptions as best you can for the last time you played etc.

They may restore the characters but it's very unlikely to get gear and gold restored. But see what they say, you have nothing to lose.

[kloneskull 0]

Thanks for the info, i will do that.