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HotshtotGG

The account of guild storage is stolen.

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Dear Game Master,

 

On the 7th of Jan, our main tank account was stolen, he is responsible to manage guild resources. Which brought huge losses for our guild, our guild is "Helloween" in Nostalrius PVE realm. All mats and flasks are ready for using when BWL patch is coming.

The username of our MT is 1002688344, the char name is "Josta", and three chars for storage in this account have been stolen as well.

The name of these 3 storage char are "asdsa", "fuwenbu" and "maoyou". (these 3 chars have been deleted by hacker now)

The list of stolen property:

1.  4000 golds

2. about 100 stacks of flack (include Titan and Supreme Power)

3. about 40 stacks of shadow protection potion

4. about 100 stacks of elixir of the mongoose

5. about 200 Arcanite Bars

6.   2 stacks of Mooncloth.

That's what have been stolen that we can memories.

Could you help me to recover stolen property or reduce the loss for our guild? Our guild need your help.

 

Best Regards,

One member of Helloween

 

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17 minutes ago, HotshtotGG said:

Dear Game Master,

 

On the 7th of Jan, our main tank account was stolen, he is responsible to manage guild resources. Which brought huge losses for our guild, our guild is "Helloween" in Nostalrius PVE realm. All mats and flasks are ready for using when BWL patch is coming.

The username of our MT is 1002688344, the char name is "Josta", and three chars for storage in this account have been stolen as well.

The name of these 3 storage char are "asdsa", "fuwenbu" and "maoyou". (these 3 chars have been deleted by hacker now)

The list of stolen property:

1.  4000 golds

2. about 100 stacks of flack (include Titan and Supreme Power)

3. about 40 stacks of shadow protection potion

4. about 100 stacks of elixir of the mongoose

5. about 200 Arcanite Bars

6.   2 stacks of Mooncloth.

That's what have been stolen that we can memories.

Could you help me to recover stolen property or reduce the loss for our guild? Our guild need your help.

 

Best Regards,

One member of Helloween

 

Sorry to hear about your loss. Unfortunately, due to how the Terms of Use are there is very little which may be done in your case unless a senior staff member takes interests. Below you can find what the Terms of Use state in regards to restoration of gold,items, and characters.

 

III. Character/Currency/Item restoration

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure.

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2 hours ago, Microdots said:

Sorry to hear about your loss. Unfortunately, due to how the Terms of Use are there is very little which may be done in your case unless a senior staff member takes interests. Below you can find what the Terms of Use state in regards to restoration of gold,items, and characters.

 

III. Character/Currency/Item restoration

Elysium staff will not recover any lost or deleted characters, regardless of circumstances.

Game items such as experience, gold or equipment that you have lost through accident, very rare failure of the server, or otherwise, cannot be restored. There are two exceptions to this:

Unique quest items or keys can be restored with sufficient evidence that the player had previously obtained them.

Raid items with the rarity of Epic and above can be restored in the case of a server crash/roll-back, providing an in-game ticket is sent to us which fulfills the conditions below

a. Exact date of the raid;

b. Video of complete encounter which also shows the raid ID, loot and complete list of raid members;

c. Name of the player who received or should have received the item.

Restoration of any item is always at the discretion of Elysium staff. Falsified information will lead to immediate account closure.

Hi sir, I have 2 more question that need to get your answer.

1. Whether our MT account may be banned by this accident?

2. How or where can I contact "a senior staff member" that you said above.

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Does any GM can answer the question above? The victim is worry about whether he will be banned by this steal, cuz the hacker trade a huge mount of  mats and golds.

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He'll most likely not get banned for being hacked.

He should change his password immediately.

 

You can PM any senior gamemaster on the forums, but I doubt they'll recover the stolen stuff :/

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