Gleadr 0 Report post Posted May 4, 2017 Hello, I've been trying to get back on my account. I lost my log in information, I just want to play on my account. I tried to start over but cannot create a new one since my email is used already. Do you ever answer when we contact? As of now that is a no, I've sent multiple queries and not one response. I'm using a gmail account as was suggested not to use Hotmail / outlook. Just want to enjoy some vanilla but can't since you refuse to ever answer 0 Share this post Link to post Share on other sites
Hurricane2 2 Report post Posted May 4, 2017 16 minutes ago, Gleadr said: I lost my log in information, I just want to play on my account. Just want to enjoy some vanilla but can't since you refuse to ever answer Your account information is your responsibility. If you can't get your info on your own then no one can. 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted May 4, 2017 There is a process getting put into place to help players without access to their original email. If you're trying to create a new account, you can create a different email address for that. 0 Share this post Link to post Share on other sites
Hamblin 0 Report post Posted May 4, 2017 Directly reaching out to specific staff is not a great way to get help unless they have told you to contact them. Why can't you access your account? If you are able to access your email, you should have no problem logging in. 0 Share this post Link to post Share on other sites
