Zandalarian Hero Charm replacement

[Heglamore 1]

Name: Malachie
Class: Human Paladin
Server: Anathama

My Zandalarian Hero Charm has gone missing, and I would like to have it restored, please. I have made multiple in-game tickets to get this item restored, and have never had an item restored before.

Zandalarian Hero Charm 19950 The Heart of Hakkar 8183

 

 - I completed the quest and took that ZHC to Globogym when my old guild broke up.

I have made three in-game tickets to try to get this item restored as per this guide: 

Game Mastes previously told me through in-game mail while I was offline that I had not completed the quest. This game master did not put his signature in the mail.

My guild said: "Great! Another main who can pop a heart for raids. We'll push you to the front of the list so you can get it back." And they took me to ZG, and we downed Hakkar:  https://gyazo.com/30bdf7d714ddc1035bc21fac6dd698e2

I could not see the heart to loot it, indicating I had already, previously completed the quest-line. The heart was given to another member of the guild.

I have put in the following in-game ticket to have my Zandalarian Hero Charm restored, as it is impossible for me to recover it by 'doing the quest' given that the quest is already completed: https://gyazo.com/06c524b3c2c0f100ca2541e86b1d1168

 

 

[Spionida 10]

Your only route to getting this item restored is using the procedure mentioned in the procedure that you copied.

AFAIK, although I could be wrong, a character's quest status can only be determined while they are on line.

Only a "few" GMs can restore items. Other GMs can check for eligibility. 

From time to time, the system seems to think one thing while displaying another. 

Please wait out this ticket. Edit it to add your times that you may be on line. If this fails, come back here. 

 

Thanks.

[Heglamore 1]

My in-game ticket has been closed without any in-game-mail or any notice from the game masters. I am returning to this post as instructed. There are simply not enough game masters on Anathama to handle these tickets while I am online, even though I was online for a total of 7 hours yesterday and another 5 today... and now they are simply deleting the tickets which read precisely as the screen shot above displayed.

I received no in-game mail, and have no idea as to what game master was handling this ticket.

I request assistance to coordinate a time -- I will arrive at ANY time on ANY day except this Wednesday to have my character's quest completion status examined. I am even online right at this moment and will continue to stay online as often as possible until this can be resolved.

I have, over the past week filed three tickets, each of which have been dismissed without dialogue -- but I am unable to see the Heart of Hakkar to loot it, as I have already completed the quest, and have previously owned and used the ZHC for my guild's C'thun kills.

I believe someone is using your tool to check my quest status while I am offline (which doesn't work according to the above post I linked)... and simply deleting my ticket when it shows negative for quest status, and doesn't know how to use the tool / system.. unless the quest status on this server is different from:

Malachie / Anathama

Zandalarian Hero Charm 19950 The Heart of Hakkar 8183

I have received no notice that my in-game ticket has been elevated to another game master; it is simply closed on my end. I no longer have a ticket open.

Edit:

I apologize if I am a little too verbose, I am trying to provide as much information as possible. My ticket always gets deleted while I am offline, and even posted the time-stamp for when I'd be online, in the message as instructed.

[Heglamore 1]

46 minutes ago, Toradh said:

Honestly wouldn't worry dude, communication from staff is not their forte. It's pretty lacking when it comes to things like this to be honest. However I will say that they don't just delete tickets, it might look closed on your end but I'm sure they're still working on it. 

Muchos Gracias.

[Hudson 16]

There was a GM ticket queue error that wound up resetting all open tickets a couple times last week. The GM team does not close tickets without contacting you normally.

[Spionida 10]

Try again, be happy to know that Quest Item Restoration can now be done irrespective of your on/off-line status. As @Hudson says, the ticket queue went wrong. try again. Not every GM can restore items. 

[Heglamore 1]

I have re-opened my in-game ticket;

https://gyazo.com/46f4aa800d0a42d6dc84529dd487f0e1

[Spionida 10]

G/L

[Heglamore 1]

I am re-opening my trouble-ticket again after the server restart.

 

[Spionida 10]

OK? 

[Heglamore 1]

Updated:
GM Satumian got to my page and escalated my ticket:

https://gyazo.com/1667863083e065ac4726071379e6c75e

Just received an update from GM Satumian; that my ticket / item restoration que may be deleted an additional time during the upcoming maintenance tomorrow.

https://gyazo.com/69fe16d86856c21b71d58e0eea4cad20

[Spionida 10]

Yes, they're rebuilding some ticket/mail etc stacks. There may have been the cause of some disappearing mail that has been troublesome for a while now, and stop future tickets disappearing problems.

But, you are aware, so if the ticket disappears then send another.  Is this heat, no. But it's the best we/they can do within the limitations of the system.

[Hudson 16]

It is not necessary to resubmit a ticket if you've been added to the item restoration list.