13coroner 0 Report post Posted October 11, 2017 Hi! Trying to change password from Control Panel with my login and email and receiving this message: The username or the email is wrong. Login and email are right, have 60 priest on this acc, but I forgot pass. Played on this acc a long ago. Whats wrong? All deleted?( 0 Share this post Link to post Share on other sites
Spionida 10 Report post Posted October 11, 2017 If you do not know the account name of the email then you can not access the account. You lose the keys to your safe, you can not get at its contents. 0 Share this post Link to post Share on other sites
13coroner 0 Report post Posted October 12, 2017 But I know them, both account name and email, but can't restore password. WoW folder not deleted, so I checked in WTF too. Can I write them to you to check? 0 Share this post Link to post Share on other sites
13coroner 0 Report post Posted October 16, 2017 Then what I need to do to receive my account back? I can't make new with thas login/email: This value is already used. And I can't restore password: The username or the email is wrong. Can anyone help me or what? 0 Share this post Link to post Share on other sites
Hudson 16 Report post Posted October 16, 2017 That error happens when your username or email is not entered correctly. It's not possible to change either one, so you will need to use the correct username and email that you registered the account with in order to do a password recovery. 0 Share this post Link to post Share on other sites
killatveth 0 Report post Posted October 28, 2017 how can i change the pass in the game ? 0 Share this post Link to post Share on other sites
Triplec 0 Report post Posted October 28, 2017 Having the same problem. I can't login the website with my original account, and when I type in my email to reset the PW it says it doesn't recognize the email. This started happening after the servers went down. 0 Share this post Link to post Share on other sites
Jackal 0 Report post Posted October 28, 2017 Please wait until the full functionality of our website to be up and try again. If it still is not working then please contact us again. 0 Share this post Link to post Share on other sites
sellmyacc? 0 Report post Posted October 30, 2017 SAME HERE!! only reason I can't log in is if my account was stolen after you guys shutdown and no one knew anything about my info but me. I know my registered email, login and password yet I can not log on like these folks which leads me to the conclusion... Those of us who are locked out our accounts have had our characters stolen or sold off. That the kind of crap that goes on now? 0 Share this post Link to post Share on other sites
13coroner 0 Report post Posted November 1, 2017 Nice. Now I can create new account on that email from my lost account. Is that means that somebody changed email from my account? Because account name is still busy and mail with new password comes to a new email. BTW I use almost the same account name and email, so I can not be mistaken. I don't want to lost my 60 priest :( 0 Share this post Link to post Share on other sites
