SanderFTX 0 Report post Posted March 22, 2018 Hi everyone, I just got back from a 2-3 month break and I noticed all my gold is gone? I have like 4g left and I used to have 40g+. Was there a gold squish or sth? No one else had access to my account. Kind regards, 0 Share this post Link to post Share on other sites
SanderFTX 0 Report post Posted March 22, 2018 Hi, I just noticed I'm missing a lot of items as well. I lost swinetusk shank and the items I was selling on my banker as well. No one else has access to my account and all of my characters were in the same spot I logged them off the last time I played. I'd really like to know if anyone knows what happened. 0 Share this post Link to post Share on other sites
Zancon 117 Report post Posted March 22, 2018 There was not a gold squish or anything like that. Click the red "?" on your mini-bar in game and submit a GM ticket and see what they say after investigating your account. 0 Share this post Link to post Share on other sites
SanderFTX 0 Report post Posted May 12, 2018 Alright, so I contacted two GM's about this issue, both refused to help me at all.. Screenshots below GM #1 GM #2 I don't believe the account got hacked. No one else has access to my account, no characters have been deleted and there was plenty of stuff left worth selling for gold. Can't believe hackers leave a job unfinished. Kind of disappointed how little effort GMs actually put into this, concidering I've waited over an hour to get a reply to my ticket. Guess that's it for me. 0 Share this post Link to post Share on other sites
Wildcopper 0 Report post Posted May 13, 2018 (edited) I'm a bit suspicious about this gold issue myself. I have several alts that I created to get the name and which have never been online more that 1 minute at creation time. A few days ago, I logged one of those alts for the first time, and guess what? It had a gold seller advertisement in the mail!!! I immediately checked all the other similar alts, and same thing, from the same seller. Please tell me... how the HELL can a gold farmer know the names of characters which were only logged 1 minute or less into the game and never again? Definitely not with /who... so HOW? Inside job? Someone having access to the character database seems to give out info and possibly more, most likely for profit. Edited May 13, 2018 by Wildcopper 0 Share this post Link to post Share on other sites
Bovine1320 1 Report post Posted May 13, 2018 4 hours ago, Wildcopper said: Someone having access to the character database seems to give out info and possibly more, most likely for profit. Welcome to lysium. 0 Share this post Link to post Share on other sites
Wildcopper 0 Report post Posted May 13, 2018 Amusingly, they are spamming in game chat again for donations right now... Personally, I don't really care much. My login/password are unique to this game and not used anywhere else, so I'm safe on that part too. I just can't wait for Blizzard to release the official Classic servers... 0 Share this post Link to post Share on other sites
Rain 29 Report post Posted May 13, 2018 Greetings, Before I ban the obviously ungrateful people in this thread who don't appreciate the work we put in to keep these realms alive, I will explain what happened to your gold. On 3/22/2018 at 9:29 AM, SanderFTX said: No one else had access to my account. On March 17th at 4:45am server time your account was logged into from China for 16 seconds. On March 17th at 4:46am server time your account was again logged into (different character) for 4 minutes and 9 seconds from a location in China. So clearly, someone had access to your account. Which means you've used the same login information at Lights Hope or other private servers and your account has been compromised by a gold seller. At 4:46am server time your bank character traded 55g to a since banned gold seller character, which confirms the above. On 5/12/2018 at 2:50 PM, SanderFTX said: Alright, so I contacted two GM's about this issue, both refused to help me at all. Account security is up to each account owner to protect. If you share your account information anywhere else, including gold buying websites or phishing sites or other private servers, things like this will happen. It is our policy to not reimburse for hacked accounts for multiple reasons, the foremost being the time it takes and permissions required to review highly sensitive logs such as this. On 5/12/2018 at 2:50 PM, SanderFTX said: I don't believe the account got hacked. No one else has access to my account, no characters have been deleted and there was plenty of stuff left worth selling for gold. Can't believe hackers leave a job unfinished. Kind of disappointed how little effort GMs actually put into this, concidering I've waited over an hour to get a reply to my ticket. Guess that's it for me. As mentioned above, clearly it was compromised - so your assertions aren't accurate. As for you being disappointed in the GM team, I do apologize for the time its taken to get back to you about your 55g. However, we are volunteers. We are not paid, nor do we treat this as a full time job. We offer no guarantees on ticket times or issue response times. Logs can only be checked by the highest levels of Elysium staff due to the privacy controls that we ensure our playerbase. If you have any other questions, feel free to respond here or message me on Discord. Rain 0 Share this post Link to post Share on other sites
Rain 29 Report post Posted May 13, 2018 13 hours ago, Wildcopper said: Amusingly, they are spamming in game chat again for donations right now... Personally, I don't really care much. My login/password are unique to this game and not used anywhere else, so I'm safe on that part too. I just can't wait for Blizzard to release the official Classic servers... The realm doesn't run on your ungrateful attitude. Unfortunately it takes actual money to pay for the servers that support your time playing this game for free. 0 Share this post Link to post Share on other sites
Rain 29 Report post Posted May 13, 2018 12 hours ago, Wildcopper said: I'm a bit suspicious about this gold issue myself. I have several alts that I created to get the name and which have never been online more that 1 minute at creation time. A few days ago, I logged one of those alts for the first time, and guess what? It had a gold seller advertisement in the mail!!! I immediately checked all the other similar alts, and same thing, from the same seller. Please tell me... how the HELL can a gold farmer know the names of characters which were only logged 1 minute or less into the game and never again? Definitely not with /who... so HOW? Inside job? Someone having access to the character database seems to give out info and possibly more, most likely for profit. Gold selling bots spam /who constantly in zones they're in and add the names to a list to be messaged or mailed. It's not unheard of. What character are you talking about? Also if your suspicion had ANY validity to it, your characters created that have never logged into the game would have mail once you login - which I'm assuming isn't true. 0 Share this post Link to post Share on other sites
jame23 0 Report post Posted May 13, 2018 I'm a shill with nothing better to do on the internet. 0 Share this post Link to post Share on other sites
Wildcopper 0 Report post Posted May 14, 2018 (edited) 10 hours ago, Rain said: The realm doesn't run on your ungrateful attitude. Unfortunately it takes actual money to pay for the servers that support your time playing this game for free. My "I don't care" comment was about account security, not donations. I was meaning, I don't care if someone hacks the database, as my login/password are unique to this place. I don't mind making donations if I'm sure the receiver is ok. I'm not like the current generation which wants everything for free. 10 hours ago, Rain said: Gold selling bots spam /who constantly in zones they're in and add the names to a list to be messaged or mailed. It's not unheard of. What character are you talking about? Also if your suspicion had ANY validity to it, your characters created that have never logged into the game would have mail once you login - which I'm assuming isn't true. Sorry for the suspicion then, but can't you then easily detect those /who spammers and ban them ? Edited May 14, 2018 by Wildcopper 0 Share this post Link to post Share on other sites
Rain 29 Report post Posted May 14, 2018 13 minutes ago, Wildcopper said: My "I don't care" comment was about account security, not donations. I was meaning, I don't care if someone hacks the database, as my login/password are unique to this place. I don't mind making donations if I'm sure the receiver is ok. I'm not like the current generation which wants everything for free. Sorry for the suspicion then, but can't you then easily detect those /who spammers and ban them ? Absolutely we can. Detecting and removing these spammers isn't the problem. At the very end of the day, the problem is that we offer free accounts. We ban one account, meanwhile they've already made 10 more in those 10 minutes of the first one levelling to level 10 in order to spam. It's a cycle - and we have spamfilters in place and other systems to detect and remove, but they aren't perfect. They also adapt to a lot of what we do, and it requires man hours from volunteer devs to keep on top of it. 0 Share this post Link to post Share on other sites
Bovine1320 1 Report post Posted May 14, 2018 22 hours ago, Rain said: We ban one account, meanwhile they've already made 10 more Ya you're right. Thanks for working on the realm for us. 0 Share this post Link to post Share on other sites
