Account closed?

[eldirian 3]

Hi,

just wanted to verify if my account is closed because of the closing during the "drama" last year? I mean, I can't login into my account saying it was closed. I was never banned. Will it be open again after the character merge? There should be my character restored on that account, you see.

Account name: eldirian

 

Thank you

[DarknessCalls 8]

2 hours ago, eldirian said:

Hi,

just wanted to verify if my account is closed because of the closing during the "drama" last year? I mean, I can't login into my account saying it was closed. I was never banned. Will it be open again after the character merge? There should be my character restored on that account, you see.

Account name: eldirian

 

Thank you

Probably was hacked/compromised and banned for that reason. It won't open again on its own, need to put in a ban appeal.

[eldirian 3]

Even though I can log into it on the website? I activated double authentication on it today. Should I still make a ban appeal? I have another account that is functioniong. I just wonder about my to-be transfered character.

[Zancon 117]

Change your password on the website and then try again and see if that works.

It's also possible you timed yourself out on accident with too many password requests, that is also a common cause.

[eldirian 3]

I changed my password to no avail. Still it's closed. I didn't time myself out too. I've just made a thread about "ban appeal" so someone could look into my problem.

Thanks

[Zancon 117]

That should work - sometimes the GM's have to reset you from thier side. Apologies for the inconvenience.