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Mailbox items cannot be picked up

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Dear GM, I have a BUG. I mailed some gold coins to my full-ranking characters with small roles. But I can't pick up my backpack now. He's still in my mailbox.

My game account: Tianye 111 mailbox: area where [email protected] is located: Northdale character name: Jtuchonglai

There is an email in my mailbox with more than 7000 gold coins in it. I'm very anxious. I hope GM can help me pick it up in my backpack. I'm now.

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