Elysium provides players with the tools to protect their accounts, and we also strive to introduce new strong capabilities that prevent account compromise, such as the new Two-Factor authentication. https://elysium-project.org/news/tfa-gold
What we do not provide is infinite staff resources that can investigate all of the compromised accounts where players have not properly protected their accounts. We do try to recover accounts in some cases, but you cannot be guaranteed that we will be able to help if your account is compromised. The best approach is to make sure you are never compromised in the first place.
Therefore, account security is the primary responsibility of the account owners. We advise you to:
- Never use the same account details on Elysium as on any other server
- Use a long, complicated password that contains both letters and numbers, with no identifiable embedded words.
- Execute a password change if your password does not meet the above suggestion (and record it so you don't forget it.)
- Take advantage of our IP lock capability if you have a fixed IP address
- Take advantage of our Two-factor authentication.
Regards,
GM Team.