FaithJr 0 Report post Posted March 11, 2017 (edited) so i have duo mobile on my account to keep it safe, however i recently got a new phone, and the duo mobile app hasnt linked my account. it needs the little qr code scan, but i cant remember where i got that from, and i cant log into my account dashboard without it either! ... seems im in a bit of a pickle. could someone point me in the right direction please. from discourd it seems a gm needs to disable 2FA so i cen reset it Edited March 11, 2017 by FaithJr 0 Share this post Link to post Share on other sites
kcollins 2 Report post Posted March 11, 2017 Bump 0 Share this post Link to post Share on other sites
FaithJr 0 Report post Posted March 11, 2017 so for anyone with this problem the only way to get round it is to get a gm to disable 2fa on your account then reenable (or not) it yourself. but as we hae seen the response time is ... blizzard like lol 0 Share this post Link to post Share on other sites
Jakira 22 Report post Posted March 11, 2017 Do you not have the original QR code that was sent to your email when you set it up? 0 Share this post Link to post Share on other sites
FaithJr 0 Report post Posted March 11, 2017 i do not im afraid. it was deleted and is not recoverable from the recycle bin now. 0 Share this post Link to post Share on other sites
FaithJr 0 Report post Posted March 12, 2017 bump ... 0 Share this post Link to post Share on other sites
kcollins 2 Report post Posted March 14, 2017 bump 0 Share this post Link to post Share on other sites
Lorilay 12 Report post Posted March 14, 2017 Deleting the email with your 2FA authorization is a really bad idea. 0 Share this post Link to post Share on other sites
FaithJr 0 Report post Posted March 14, 2017 thanks for that ... it really helps me now ... 0 Share this post Link to post Share on other sites
SaintPaul 1 Report post Posted March 14, 2017 Log ticket in game. Admin will disable and re-enable 2FA on your account which will generate an email with a new QR code on. I'd be very polite and apologetic in your ticket though or admins might just tell you no. Two things worth mentioning: 1) This is entirley your fault. It's how 2FA works. Don't ever delete the QR code on any 2FA system. 2) Complaining here gets you nowehere, admins don't bother wading through all the whining... 0 Share this post Link to post Share on other sites
FaithJr 0 Report post Posted March 14, 2017 log an in game ticket ... how do i do this when i cant log in? 0 Share this post Link to post Share on other sites
SaintPaul 1 Report post Posted March 14, 2017 Create a new account. Obviously include the locked account details on your ticket. 0 Share this post Link to post Share on other sites
kcollins 2 Report post Posted March 15, 2017 Bump 0 Share this post Link to post Share on other sites
taladril 43 Report post Posted March 15, 2017 what is there to bump. log an ingame ticket. If you can't log on if you are on anathema then wait. 0 Share this post Link to post Share on other sites
kcollins 2 Report post Posted March 15, 2017 He logged an ingame ticket. they said to get in touch with discord, who isn't helping 0 Share this post Link to post Share on other sites
manetheren 1 Report post Posted March 15, 2017 have same problem. lost phone with app. resolve problem with eve & steam (can send code via mail) and reconnect 2fa myself. it's human factor, but it's novice for this new project. many people have this problem ))))) lost access for they account, after lost access for app. qr code it's - just second factor of auth (2FA).first factor - mail. then, obviously, have access to e-mail - can return access for u'r account. it's logical 0 Share this post Link to post Share on other sites
